License Photoshop Elements 14 is not right

[hansd7677437]

Hi, I bought Photoshop Elements 14 and tried to install it, but the serial number is not right. In the mail it says windows, but it should be Mac, maybe that is the problem. Can you please change the license to Mac?

[John T Smith · Accepted solution]

You are going to have to go back to sales and get a refund and then buy the correct version

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Serial number and activation support (non-CC)

http://helpx.adobe.com/x-productkb/global/service1.html

-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

[hansd7677437]

‌Thanks, via your link I chatted with one of the support staff and I received a new serial number by mail. Installation went smooth this rime. Actually before I tried this forum I tied to chat, but it was closed. Anyway, it works now, thank you again.

Regards,

Hans

[Sheena Kaul]

Hi,

Please see Exchange an Adobe product for a different language or platform version

Hope that helps!

Regards,

Sheena