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T
TMa23
Participating Frequently
February 9, 2025
해결됨

Lightroom Classic activation

  • February 9, 2025
  • 1 답변
  • 1741 조회

Hi, I cannot activate my old Lightroom when swapping all my stuff to new notebook. When I enter S/N then installer complains about invalid key. AFAIR I did it several times when changing HW, I believe I deactivated old instance and activated new one without issues. Now referring help page says something about inability to activate old software. I do not think licence was time limited in classic to ban activation. 

Please tell me how to proceed to run LR on new hardware.  I do not want to experiment with activated instances not to loose them. Thanks

 

Kind regards

-Tomas 

최고의 답변: kglad

invalid key is because you're using the wrong key (6 groups of 4 numbers = 24 numbers), or the wrong installation file. ie the file and number must match.

1 답변

kglad
Community Expert
kgladCommunity Expert답변
Community Expert
February 9, 2025

invalid key is because you're using the wrong key (6 groups of 4 numbers = 24 numbers), or the wrong installation file. ie the file and number must match.

T
TMa23작성자
Participating Frequently
February 9, 2025

Correct, I entered S/N from original product, not from upgrade. Thanks! But I proceed to page where I need Accept legal conditions but when I press Accept then LR silently disappears. It is fresh Windows 11 installation. 

T
TMa23작성자
Participating Frequently
March 31, 2025

you'll need an employee to check your log files. if you get a response, it will take weeks.


Sure, but how to pass to an internal responsive employee, can you do it ?

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