Media Encoder installation problems

[_Black_Baron_]

Hello,

clean install of OS X Yosemite. I was adding After Effects CC 2015 to my apps, Media Encoder will be added automatically as far as I can see.

However, installation of Media Encoder fails with the following error code U44M1P7.

What's the problem?

[AadeshSingh]

Hi yorh.ekin,

Please refer to this KB doc. for help Installation failed. Error U44M1P7 | Updates.

Regards,

Aadesh

[_Black_Baron_]

Hello,

I tried Solution 3 (I don't rename folders manually or whatsoever, since we have an easy to use Creative Cloud installer

and application uninstallers. I only copy application system files manually for my "old" Apple Garageband Jam Packs installers since some of the installers

are no longer working properly.)

Step 1)

I used the Uninstaller from Adobe, however, on the first run the application Media Encoder and folder was still there

even though the uninstall was completed. I used the application "AppDelete" to make sure nothing

of the application and associated files are still there.

Step 2)

I tried to re-install the Media Encoder from the Creative Cloud application but the the installation gets stucked

by 90% for 15 minutes.

Step 3)

I used the Uninstaller from Adobe within the Application folder Media Encoder again and now the application

and the application folder was removed successfully.

Step 4)

Creative Cloud installer now indicates "Media Encoder CC 2015 ... Cancelling "

I have no idea what is canceling or happening in the background since the installation got stucked

by 90% and the uninstall was completed successfully.

[AadeshSingh · Accepted solution]

Hey yorh.ekin,

Restart your system, make sure no application is running in background & again follow the solutions in the KB doc.

If there is any third party plugin or Anti -virus installed please disable it & make sure you have the admin rights to install the application.

Regards,

Aadesh

[_Black_Baron_]

Shut down and restart worked.

The installation of Media Encoder on my iMac did work without problems. I don't know why the

installation on my Macbook did not continue after 90%.

Whatever, the Media Encoder installation worked now as well on my Macbook.

THANK YOU

[Pattie-F]

moved  to Creative Cloud Download & Install forum