My PC crashed so I cannot deactivate CS5.5. Activation limit is reached. Who can I contact for help?

[Tulane91]

My PC crashed so I could not deactivate CS5.5 Master Collection. Adobe software is requesting that I deactivate the other activated copy. I am having trouble contacting Adobe. Adobe Virtual Assistant isn't helpful. Can someone help me?

Thank you,

Tulane91

[kglad · Accepted solution]

there's no one that can help you beyond explaining that you must use one of the computers with an activated cs5.5 copy m.  if that's impossible, you can't activate..

[John T Smith · Accepted solution]

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

[Tulane91]

You are correct. Unfortunately there is no way to DE-activate as my computer has crashed on multiple occasions. Some times miracles do happen and I was able to get it back up and running. Unfortunately I also had a motherboard malfunction and had to send it in to repair. And lastly Microsoft has also been a pain in my side with their feature updates causing crashes and unfortunately a clean install...which finally did me in. I am really down as I was able to purchase Adobe CS5.5 Master Collection for under $200 as a student in 2012...no monthly fees.

Thanks to everyone who responded to my plea for help. And another poster is right, Adobe could not be of any help.

[kglad]

you're welcome, and sorry about the outcome.

[Patrick 50]

In effect Adobe have stolen your apllications from you.
I have a similar problem.

Surely adobe cannot just steal from us

[kglad]

with cs5.5 there is a path to using beyond the 30 trial.  for cs2,3 and 4 there is not a path.