My PC crashed so I cannot deactivate CS5.5. Activation limit is reached. Who can I contact for help?

[Tulane91]

My PC crashed so I could not deactivate CS5.5 Master Collection. Adobe software is requesting that I deactivate the other activated copy. I am having trouble contacting Adobe. Adobe Virtual Assistant isn't helpful. Can someone help me?

Thank you,

Tulane91

[kglad · Accepted solution]

there's no one that can help you beyond explaining that you must use one of the computers with an activated cs5.5 copy m.  if that's impossible, you can't activate..

[John T Smith · Accepted solution]

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

[Tulane91]

You are correct. Unfortunately there is no way to DE-activate as my computer has crashed on multiple occasions. Some times miracles do happen and I was able to get it back up and running. Unfortunately I also had a motherboard malfunction and had to send it in to repair. And lastly Microsoft has also been a pain in my side with their feature updates causing crashes and unfortunately a clean install...which finally did me in. I am really down as I was able to purchase Adobe CS5.5 Master Collection for under $200 as a student in 2012...no monthly fees.

Thanks to everyone who responded to my plea for help. And another poster is right, Adobe could not be of any help.

[kglad]

you're welcome, and sorry about the outcome.

[Patrick 50]

In effect Adobe have stolen your apllications from you.
I have a similar problem.

Surely adobe cannot just steal from us

[kglad]

with cs5.5 there is a path to using beyond the 30 trial.  for cs2,3 and 4 there is not a path.

[geno_correli]

I have a similar issue to the OP I could really use some help with.

I have CS5.5 installed on two PCs, one i have the activation limit issue. The other the programs work just fine. Is there a way I can free up the activated devices so I can use it on both computers? What's weird is I have no "activated devices" under my adobe account. I deactivated them all trying to fix this issue, so I can't remove either computer any longer. I'm afraid to deactivate on the working PC  b/c i may not be able to reactivate.

[kglad]

@geno_correli 

you are prudent to worry about deactiving on your computer with a working cs5.5.  unless your os is up-to-date and your browser is up-to-date and there's no connection problem between your computer and adobe's deactivation servers, you could deactivate locally (and not be able to use any more) AND not convey that deactivation to adobe's servers.  that would block reactivation.

but other than deactivating (carefully), you have no way to activate on another computer.  ie, deactivation is risky and has no guarantee of success.