My redemption code is invalid even when i copy it letter for letter.

[The Hammer Bro]

i'm using Windows 8. i have not used any adobe premiere elements,  merely bought the card from the store, ad when i came back to redeem it;  YOUR CODE IS INVALID. PLEASE TRY AGAIN.

Yes I've copied each letter and number. And checked. 3 times over.

YES I've seen the support page, it did nothing

YES I'm on /getserial

[John T Smith]

Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat

-http://helpx.adobe.com/contact.html?step=PRE

[Ned Murphy · Accepted solution]

You need to contact the vendor who sold you the redemption code and have them provide you with one that works properly.

[The Hammer Bro]

to the first answer; i cant do the chat, they are closed. probably should have put that there

Ned, thanks for the answer! ill go back to Fry's and tell them this card doesn't work.

[Ned Murphy]

You're welcome.  Unfortunately, despite a 24/7 chat claim, Adobe support does not support on weekends.