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needs serial number, but I subscribe

New Here ,
Sep 04, 2013 Sep 04, 2013

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I subscribe to Photoshop CC, but I can't use because need serial number. I subscribe 2 mounth ago, and at first I use trial, I think its right, but now photoshop is blocking, but I pay twice (once a mounth). What can I need to do?

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Guide ,
Sep 05, 2013 Sep 05, 2013

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Hi,

Be sure that you used the right email address to connect into CC .

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New Here ,
Sep 05, 2013 Sep 05, 2013

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Yes, I have one email and use it

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Guide ,
Sep 05, 2013 Sep 05, 2013

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Ok,Try this:

_ Close all applications (Cloud desktop also )

_ Delete opm.db file in :

Windows 7/8 -> C:\Users\UserName\AppData\Local\Adobe\OOBE

Macintosh -> User -> Library->Application Support -> Adobe -> OOBE

On mac it's the user library :

open Finder. On the menu bar, at the top, select Go to reveal the drop-down menu and then hold down the Alt key .

FinderGoMenu.jpg

_ Launch Photoshop

_ Click "License this soft"

_ Enter your Adobe ID and password

Regards,

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Explorer ,
Sep 05, 2013 Sep 05, 2013

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That worked for me, I'm now able to login, thanks!

Not sure if it was aimed at me, but thought it was worth a try.

Cheers.

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New Here ,
Sep 05, 2013 Sep 05, 2013

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Unfortunately nothing works for me

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Guide ,
Sep 05, 2013 Sep 05, 2013

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MAC or WIN?

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New Here ,
Sep 05, 2013 Sep 05, 2013

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win 7

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Guide ,
Sep 05, 2013 Sep 05, 2013

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Try to check your hosts file .

Go to :

C:\Windows\System32\drivers\etc

_ Open the hosts file with notepad

_ Delete all the entries with Adobe ,for example (127.0.0.1 activate.adobe.com)

Retry

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New Here ,
Sep 05, 2013 Sep 05, 2013

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thank you for help, but this's not working

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Adobe Employee ,
Sep 05, 2013 Sep 05, 2013

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Dkuzemnkov are you on a managed network?  If not then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

You may also want to review http://forums.adobe.com/thread/1234635 which discusses this topic.

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New Here ,
Sep 05, 2013 Sep 05, 2013

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Thank issue has been resolved. Thanks Kulkarni support service!

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New Here ,
Sep 05, 2013 Sep 05, 2013

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Kulkarni is the best! Good Luck!

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Explorer ,
Sep 05, 2013 Sep 05, 2013

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I had a similar problem.

I had to unistall all my Adobe apps and reinstall them all.

I was then able to launch PS and login successfully again.

I've got issues myself not being able to lo into Creative Cloud to download Dreamweaver…

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