needs serial number, but I subscribe

[dkuzmenkov]

I subscribe to Photoshop CC, but I can't use because need serial number. I subscribe 2 mounth ago, and at first I use trial, I think its right, but now photoshop is blocking, but I pay twice (once a mounth). What can I need to do?

[arij2010]

Hi,

Be sure that you used the right email address to connect into CC .

[dkuzmenkov]

Yes, I have one email and use it

[arij2010]

Ok,Try this:

_ Close all applications (Cloud desktop also )

_ Delete opm.db file in :

Windows 7/8 -> C:\Users\UserName\AppData\Local\Adobe\OOBE

Macintosh -> User -> Library->Application Support -> Adobe -> OOBE

On mac it's the user library :

open Finder. On the menu bar, at the top, select Go to reveal the drop-down menu and then hold down the Alt key .

_ Launch Photoshop

_ Click "License this soft"

_ Enter your Adobe ID and password

Regards,

[RogueFour]

That worked for me, I'm now able to login, thanks!

Not sure if it was aimed at me, but thought it was worth a try.

Cheers.

[dkuzmenkov]

Unfortunately nothing works for me

[arij2010]

MAC or WIN?

[dkuzmenkov]

win 7

[arij2010]

Try to check your hosts file .

Go to :

C:\Windows\System32\drivers\etc

_ Open the hosts file with notepad

_ Delete all the entries with Adobe ,for example (127.0.0.1 activate.adobe.com)

Retry

[dkuzmenkov]

thank you for help, but this's not working

[Jeffrey_A_Wright]

Dkuzemnkov are you on a managed network?  If not then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

You may also want to review http://forums.adobe.com/thread/1234635 which discusses this topic.

[dkuzmenkov]

Thank issue has been resolved. Thanks Kulkarni support service!

[dkuzmenkov]

Kulkarni is the best! Good Luck!

[RogueFour]

I had a similar problem.

I had to unistall all my Adobe apps and reinstall them all.

I was then able to launch PS and login successfully again.

I've got issues myself not being able to lo into Creative Cloud to download Dreamweaver…