Neverending Error Code 113 while trying to install Premiere Elements

Forum|Forum|4 years ago
April 8, 2021
2 replies
2387 views

I have been getting Error Code 113 while trying to install a trial of Premiere Elements for the last day, and none of the suggested fixes have changed anything. I have a very strong internet connection, I have tried turning off and on antivirus and firewalls, I have reset my hosts file, restarted my computer, burned sage, and cursed the computer. I'm pretty sure Adobe doesn't want my money, but I thought I'd ask this forum. Help?

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

TKGideonse, I am very sorry, but Error 113 indicates the computer cannot reach our servers. If you have already implemented the solutions listed in https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html then I would recommend verifying the computer has access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. The list is meant for Creative Cloud, but several servers are still involved in the download and licensing process for Premiere Elements.

Please update this public forum discussion if you have any additional questions. For more information on Error 113, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113.

T

TKGideonseAuthor

Participant

Are there instructions for how to verifying if I have access to the network endpoints and if I don't how to give access to them?

I don't believe it's an access issue because I am able to get to 19% installed before the Error 113 shows up -- though usually it's 6% or 7%. If I didn't have access, wouldn't I be simply unable to do anything?

Jeffrey_A_Wright

Community Manager

TKDesign, several free web utilities can test the computer's ability to connect to different ports and servers. Please use your favorite search engine to search for a port checking utility that meets your needs.