Photoshop CC (2015.5); Installation failed, Unable to move the file. Rename the file then try again

Forum|Forum|9 years ago
July 4, 2016
3 답변들
2702 조회

Right. So I downloaded, and I logged in Adobe Creative Cloud and I've tried downloading Photoshop CC (several times). But when it gets to 90%, I get the message in the title ("Installation failed, Unable to move the file. Rename the file then try again")

I've tried troubleshooting using the error messages in the logs, but I found nothing. Here are the 2 ERROR messages I get.

"Failed in key3List generation"

and

"ACCC : Cannot find LEIDs/LEID tags in the request data"

I use Windows 10 x64 bit PC

이 주제는 답변이 닫혔습니다.

최고의 답변: christian199212

If anyone is having the problem I have found a likely cause and solution.

I have Kaspersky Protection. Disable It while you download. This probably applies to more than one protection package.

Thanks

E

esumeu11760774

Participant

I was able to download mine successfully after when i deactivated my security such as antivirus

C

christian199212

Participant

How did you solve problem? Need help. Not sure why we have been advised to make a new Windows user. This is not a solution neither are we guinea pigs

John T Smith

Community Expert

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)