Photoshop CC update failed. Download error 49

[cdraus]

The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

[Rajashree Bhattacharya]

cdraus, are you on a managed network or is this a home network?  If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You can find more details on how to resolve these difficulties at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

It is likely that the updates are not available for direct download.

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

Regards,

Rajshree

[cdraus · Accepted solution]

For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

[fitzman25]

What if you don't have McAfee on your computer. I have the same error (49) but am running it on windows 8 64 bit

[Gigi-Art]

I have that problem as well and did all that, but after dısactıvating Firewall and McAfee I got the same error

[socoretro]

I am having the exact problem but I disabled my real-time scan and fire-wall and it is still not working. Has anyone else had this problem?

[Jayg01]

Yes --  Win 7 64  --  Error 49 - disabled McAfee - still does not work.

[wjparris]

I had the same error 49 issues.  I disabled MacAfee, shut down Creative Cloud app and then launched the Creative Cloud app again.  It allowed me to run the updates this time.  I noticed MacAfee was preventing a dialogue box from coming up asking for permissions to make changes.  With MacAfee disabled, the box came up and it went through the normal update process.  I'm using Win7 Pro, x64. 

[Darachnid]

Error 49, Win 7 x6x, corporate network firewall bypassed with USB wireless WIFI Dongle.

Disabled Symantec Protection, quit CC desktop app, went into task manager and killed all Adobe tasks.

Restarted CC Desktop, Update all. Worked.

[Zegfrid Rafols]

I'm having the same problem here. I already turned off my real-time scanning and my firewall. But still I wont update. Please help us?

[supermanperson1234]

I've just updated the recent update of Creative Cloud and I cannot download any updates on my programmes as it gives me an error (update failed contact customer care (49).

I work on a Mac. I have tried to reinstall Creative Cloud, still doesn't work. I refuse to reinstall all my programmes if thats the case. HELP

[Lisa Bo]

I´ve got the same problem. I´m working on a mac and reinstalled adobe creative cloud desctop application and some other adobe applications (photoshop, illustrator, etc.) ... but after that i got the same error (49).
I inactivated the firewall, still doesn´t work.

does anyone know how to fix this problem?

[Rajashree Bhattacharya]

Please refer to Error downloading Creative Cloud applications

Are you on a managed network?  If not then please check your Firewall software and try an alternate form of Internet.  If you are on a wireless connection try a wired connection.  If you are on a wired connection try a different cable or Internet provider.

Regards

Rajshree

[robertsk28857405]

To Rajshree

You is realy stupid ?

Can You !@£$%^&*() company make normal update proces for PS and LR in Creative Cloud ?

[Rajashree Bhattacharya]

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

You can also refer :

Latest Upgrade to Lightroom Crashes on MacBook Pro with MacOS 10.11

Photoshop Family Customer Community

Regards

Rajshree

[robertsk28857405]

O JESUS !!!

LR 2015.2 CRASHING REGULARY ON EL CAPITAN ?!!!!??

ADOBE SUCK!!! WHY I PAY MONYE ???

CAN I INSTALL STABLE RELEASE, WHERE ?

[Kevin_808]

Hi, tried different networks, and I don't have Mcaffee malware installed, still not working on two different computers with 2 different accounts work / home.

[steve_mcmarson]

Have you tried: Start->program. Highlighting Adobe CC.  Right clicking-> Run as Administrator.This solution worked for me when I was receiving the error 49 message.

[Kevin_808]

Hi, Steve, thanks for the response, but it sounds like this is a solution for Windows?  ...I'm on a Mac.  I can confirm I am still having problems on my work computer.  I thought it might be a firewall issue, but I tried it on my home network too (Brought the Macbook Pro home from work) and still had an issue updating apps and installing.    My home computer on a different Adobe account is updating ok.

[steve_mcmarson]

As it happens the issue reoccurred with a different error within a couple hours of posting that comment .. in the end I allowed the Adobe support techs remote access and they had it sorted within 15 minutes.  Best of luck with it Kevin.

[Kevin_808]

Hmmm, ok, maybe I should try to get one on the phone, thanks.

[Dodgums]

After weeks of this I finally found a solution. This guide is hidden deep in the customer support, actually got to it via another guide for the same error that didn't help at all but I'm persistent!

https://helpx.adobe.com/creative-cloud/kb/Download_Error_49.html

Repeated here:

Solutions

1. Rename the 1.0 folder in the AAMUpdater folder:
   • Windows
     
     1. C:\Users\[user name]\AppData\Local\Adobe\AAMUpdater\1.0
   • Mac OS X
     
     1. /Users/[user name]/Library/Application Support/Adobe/AAMUpdater/1.0/
2. Temporarily disable any antivirus programs installed on the computer. (Check with the security software manufacturer for specific directions.)
3. Temporarily turn off the Windows Firewall and retry installation. Turn on the firewall after the installation is either finished or failed.
4. Erase the contents of the Temp Folder and retry the installation
   1. Windows: C:\Users\[user name]\AppData\Local\Temp
   2. Mac OS:
      1. Go to the Finder.
      2. Choose Go > Go to Folder.
      3. Type /tmp and click Go.

[hdpg50569017]

I am still getting error 49 after doing these steps when trying to Update Bridge.

[steve_mcmarson]

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[kumar_rohit]

Hi hdpg50569017,

Please let me know, are you still facing this issue on your Mac?