Skip to main content
M
Mswhis
Participant
April 19, 2014
질문

Photoshop CS5 Ext not found on OS X 10.9.2: serial number is recognised [was:Mswhis]

  • April 19, 2014
  • 2 답변들
  • 274 조회

I purchase a OS X 10.9.2 computer. I was using Photoshop CS5 on my old computer. I have the disk Adobe Photoshop CS5 Extended. They recognize the serial number but they say the program is not on my computer. What can be done?

    이 주제는 답변이 닫혔습니다.

    2 답변

    M
    Mswhis작성자
    Participant
    April 20, 2014

    Yes my ps cs5 was an upgrade from ps cs3. The program is installed on my computer but without a working window.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 20, 2014

    what program is installed on your computer?

    and attach a screenshot of the problem message mentioned in your first post and describe what you do to trigger that message.

    M
    Mswhis작성자
    Participant
    April 20, 2014

    From: Mildred Whisenton <Removed by Moderator>

    Subject: Adobe Photoshop CS5 Extended

    Date: April 18, 2014 at 14:59:36 PDT

    To: Adobe@forus.adobe.com

    I have not been able to reinstall my Adobe Photoshop CS5 Extended. My computer was stolen on March 12, 2014 with the program installed. I have the disk but it will not recognize the program. My new computer is OS X version 10.9.2, Process 3.5 GHz

    intel Core i7, Memory 32 GB 1600 MHz DDR3. I have tried support system and they have exhausted all means. What can I do next. Mildred Whisenton. Support system in India downloaded the program to my system but I can't use it. I was told by

    a support person in the us I would have to purchase the program. I don't think that is right.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 20, 2014

    was that ps cs5 ext program an upgrade from a previous ps program?

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices