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charlotteh5959044
Participant
November 22, 2021
Question

Photoshop CS6 Serial Number validation

  • November 22, 2021
  • 1 reply
  • 2478 views

 

Hi Can anyone help, after shutting down my computer and re-starting my Photoshop wouldn't open. It is version CS6 (disk version) and my operating system is OX S Yosemite.

This error message comes up when I enter my serial number it says I need to be connected to the internet (which I am)

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 22, 2021

adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

otherwise, if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

C
charlotteh5959044Author
Participant
November 22, 2021

Thank you - what do you mean by white list the adobe network endpoints? I downloaded from the link..

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 22, 2021
quote

 what do you mean by white list the adobe network endpoints? I downloaded from the link..

 


By @charlotteh5959044

 

See the link given by kglad :  

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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