• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
6

Photoshop installation failed on M2 Mac with Ventura 13.2.1 (Error 183)

New Here ,
Feb 22, 2023 Feb 22, 2023

Copy link to clipboard

Copied

The Photoshop installation failed numerous times on a brand new Macbook Pro with Ventura 13.2.1. Error code 183.  All other apps installed fine, but Photoshop gets to about 90% and fails.

TOPICS
Installation

Views

13.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 20, 2023 Mar 20, 2023

Please see https://community.adobe.com/t5/download-install-discussions/error-code-183-install-adobe-desktop-apps/m-p/13665765/thread-id/570217 for information on how you can resolve Error 183 error while installing Adobe desktop applications including Photoshop.

Votes

Translate

Translate
Community Expert ,
Feb 22, 2023 Feb 22, 2023

Copy link to clipboard

Copied

though cc apps for m2 computers are still undergoing testing and refinement by adobe, installation should be possible.  what ps version are you installing?

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 23, 2023 Feb 23, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

Copy link to clipboard

Copied

Mikeb, in addition to Kglad and Peru Bob's response, please also see https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute... for several helpful tips with using Adobe applications on Apple's processors.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 23, 2023 Feb 23, 2023

Copy link to clipboard

Copied

As an FYI, see screenshot below.

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

I had the same problem, i was unenable to install photoshop on a brand new Macbook Pro with M2 chip. I finally found a work arround for this problem: the photoshop version 24.2 was failing everytime at 90%, I tried to downgrade the version to 24.1.1 and it worked! Maybe there is a problem with the version 24.2 on Macbook with M2 chip.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

@Simon285835300ptt 

 

thanks for the suggestion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2023 Feb 25, 2023

Copy link to clipboard

Copied

Same here!  Brand new Macbook Pro out of the box, and this was the first thing I tried to install.  I'm very glad to see it's not just me.  I installed 24.2.0 and it worked.  It won't let me update to the newest version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2023 Feb 25, 2023

Copy link to clipboard

Copied

wait for the next version to update

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2023 Mar 01, 2023

Copy link to clipboard

Copied

hello, i am having the same issue, brand new mac pro m2.  where can i get a version that will work?  i do not see the three dots in creative cloup apps? ... thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2023 Mar 02, 2023

Copy link to clipboard

Copied

Worked for me but I am on M1 max chip Ventura 13.2.1

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2023 Feb 25, 2023

Copy link to clipboard

Copied

I have the same problem trying to install photoshop on new mac mini M2

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2023 Feb 25, 2023

Copy link to clipboard

Copied

which of the suggestions listed here did you try?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2023 Mar 01, 2023

Copy link to clipboard

Copied

I had the same problem. Install version 24.1on OS Ventura 13.* Upgrade when it prompts later. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2023 Mar 01, 2023

Copy link to clipboard

Copied

hello, i am having the same issue, brand new mac pro m2.  where can i get the 24.1 version?  i do not see the three dots in creative cloup apps? ... thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2023 Mar 02, 2023

Copy link to clipboard

Copied

+1 same here cannot install 24.2 - just keeps saying installation failed. Tried eevrything (am on ventura13.2.1)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 02, 2023 Mar 02, 2023

Copy link to clipboard

Copied

@Damian28354857h7x6 

 

did you install rosetta 2?  <- error, intended for another thread

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

Same here M2 Max ... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

@loyal_impression15A9 

 

same answer. install rosetta 2  <- error, intended for another thread

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

Why should I? Adobe have native support for Apple Silicon. Rosetta is for Intel processor, and version 24.1 works perfect so there are a problem with version 24.2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

then don't.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

Please dont give advise that does not work then ... Its not good for community, and that attitude ...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

you're reading into my post, but sorry about that.  after reviewing this thread on my computer, i realize i confounded two different threads while using my phone to reply

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2023 Mar 05, 2023

Copy link to clipboard

Copied

quote

Same here M2 Max ... 


By @loyal_impression15A9

========

Creative Cloud Desktop App is not certified to work on M2 machines yet.

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

Copy link to clipboard

Copied

Locking this discussion, please see https://community.adobe.com/t5/download-install-discussions/can-t-install-photoshop-error-code-183/t... where a solution for this topic can be found.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines