Photoshop installation failed on M2 Mac with Ventura 13.2.1 (Error 183)

[mikeb1257605]

The Photoshop installation failed numerous times on a brand new Macbook Pro with Ventura 13.2.1. Error code 183.  All other apps installed fine, but Photoshop gets to about 90% and fails.

[kglad]

though cc apps for m2 computers are still undergoing testing and refinement by adobe, installation should be possible.  what ps version are you installing?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Peru Bob]

See if something here helps:

https://helpx.adobe.com/download-install/kb/fix-error-183.html#:~:text=Error%20183%20is%20a%20fairly....

[Jeffrey_A_Wright]

Mikeb, in addition to Kglad and Peru Bob's response, please also see https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute... for several helpful tips with using Adobe applications on Apple's processors.

[Nancy OShea]

As an FYI, see screenshot below.

[Guest]

I had the same problem, i was unenable to install photoshop on a brand new Macbook Pro with M2 chip. I finally found a work arround for this problem: the photoshop version 24.2 was failing everytime at 90%, I tried to downgrade the version to 24.1.1 and it worked! Maybe there is a problem with the version 24.2 on Macbook with M2 chip.

[kglad]

@Deleted User 

thanks for the suggestion.

[Alan21891162h4bm]

Same here!  Brand new Macbook Pro out of the box, and this was the first thing I tried to install.  I'm very glad to see it's not just me.  I installed 24.2.0 and it worked.  It won't let me update to the newest version.

[kglad]

wait for the next version to update

[holzking]

hello, i am having the same issue, brand new mac pro m2.  where can i get a version that will work?  i do not see the three dots in creative cloup apps? ... thanks!

[mikec26061499]

Worked for me but I am on M1 max chip Ventura 13.2.1

[Joe28590196tghd]

I have the same problem trying to install photoshop on new mac mini M2

[kglad]

which of the suggestions listed here did you try?

[JB-SURATI]

I had the same problem. Install version 24.1on OS Ventura 13.* Upgrade when it prompts later. 

[holzking]

hello, i am having the same issue, brand new mac pro m2.  where can i get the 24.1 version?  i do not see the three dots in creative cloup apps? ... thanks!

[Damian28354857h7x6]

+1 same here cannot install 24.2 - just keeps saying installation failed. Tried eevrything (am on ventura13.2.1)

[kglad]

@Damian28354857h7x6 

did you install rosetta 2?  <- error, intended for another thread

[OpponentOne]

Same here M2 Max ... 

[kglad]

@OpponentOne 

same answer. install rosetta 2  <- error, intended for another thread

[OpponentOne]

Why should I? Adobe have native support for Apple Silicon. Rosetta is for Intel processor, and version 24.1 works perfect so there are a problem with version 24.2

[kglad]

then don't.

[OpponentOne]

Please dont give advise that does not work then ... Its not good for community, and that attitude ...

[kglad]

you're reading into my post, but sorry about that.  after reviewing this thread on my computer, i realize i confounded two different threads while using my phone to reply

[Nancy OShea]

Same here M2 Max ... 

By @OpponentOne

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Creative Cloud Desktop App is not certified to work on M2 machines yet.

[Jeffrey_A_Wright]

Locking this discussion, please see https://community.adobe.com/t5/download-install-discussions/can-t-install-photoshop-error-code-183/t... where a solution for this topic can be found.