Photoshop v23 fails to install through CC on Windows 11

Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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When trying to update Photoshop (v23.0.2) to v23.1 oder LRC v11.0.1 to v11.1 on a Windows 11 System it always says that I should downgrade to Windows 10 1607 or higher. It seems that there is a bug in the installer!

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correct answers 2 Correct answers

Adobe Employee , Dec 15, 2021 Dec 15, 2021

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Community Beginner , Dec 15, 2021 Dec 15, 2021

It is working now! Great!

I did a repair install and after that it asked for an update of AdobeCC. Then it mentioned to install both updates, PS and LRC. Everthing is now working. Thanks a lot. It seems that during the latest update of Windows 11 AdobeCC got stuck somewhere and couldn't fix it. Even a normal install couldn't fix it but the repair install did it.

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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open your cc desktop app

click apps>updates>check for updates (upper right)

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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That doesn't work.

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Roja, can you please post a screenshot of the error within the Creative Cloud desktop app?

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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14-12-_2021_17-48-15.jpg

14-12-_2021_17-47-43.jpg

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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14-12-_2021_17-51-25.jpg

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Thanks, Roja. Is the computer managed by an organization or is this a home computer that you personally manage?

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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It is managed by myself.

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Thanks, Roja. The error looks like the computer is stuck in compatibility mode, but I am not finding references on how to turn this off in Windows 11.

 

For your next steps, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that direct assistance can be provided to guide you through the download and install process.

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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Thanks Jeff

 

But what exactly do you mean with compatibility mode? As far as I know (as a software developer) there is such a mode just for applications but not for Windows itself. I've tried to run CreativeCloud as an Administrator but this didn't help. There is only Microsoft Defender on this system, no other security software or else. Every other software like Luminar AI, DxO, On1 is running smooth and without any problem so far. The problem with CC is just since the latest update of Windows 11.

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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It is working now! Great!

I did a repair install and after that it asked for an update of AdobeCC. Then it mentioned to install both updates, PS and LRC. Everthing is now working. Thanks a lot. It seems that during the latest update of Windows 11 AdobeCC got stuck somewhere and couldn't fix it. Even a normal install couldn't fix it but the repair install did it.

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Excellent, thanks for the update, Roja!

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