Photoshop won't open

[michielj43059048]

When I press the Photoshop icon, this gets opened and it is stuck on this.

[Michael J. Hoffman]

Hi michiel,

This is the screen that usually open up telling you that you need to sign in to your Creative Cloud account. It looks like the internet connection is not able to complete.

Check your connection, and if this continues, you may want to contact customer care to help resolve this.

Mike

[Akash Sharma]

Moved to Creative Cloud Download & Install​

[Jeff A Wright · Accepted solution]

Michielj43059048, to resolve connection errors, per Michael's suggestion in post #1, please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications .

Please update this discussion if you have any questions regarding the steps listed in the document.

[Joi27713358p2qc]

That's what my screen looks like

[kglad]

@Joi27713358p2qc 

reset your ps preferences, and post ps specific questions in the ps forum.