Photoshop won't open

[michielj43059048]

When I press the Photoshop icon, this gets opened and it is stuck on this.

[Michael J. Hoffman]

Hi michiel,

This is the screen that usually open up telling you that you need to sign in to your Creative Cloud account. It looks like the internet connection is not able to complete.

Check your connection, and if this continues, you may want to contact customer care to help resolve this.

Mike

[Akash Sharma]

Moved to Creative Cloud Download & Install​

[Jeffrey_A_Wright · Accepted solution]

Michielj43059048, to resolve connection errors, per Michael's suggestion in post #1, please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications .

Please update this discussion if you have any questions regarding the steps listed in the document.

[Joi27713358p2qc]

That's what my screen looks like

[kglad]

@Joi27713358p2qc 

reset your ps preferences, and post ps specific questions in the ps forum.

[PatriotWarrior]

I am unable to access Photoshop in Creative Cloud.

[kglad]

@PatriotWarrior 

what problem do you see?

[Todd37936356ik39]

When I click on my desktop-loaded Photoshop 2024, the load circle spins for perhaps 10 seconds, and the initial image starts...then it all disappears ad nothing happens.  When I look at the details in my Task manager, it shows one or more Photoshop.exe files running!   How do I get my PSD to be viewed, so I can actually use it?  Something is off....this happened when my subscription re-started early in May.  Please, someone help!

[kglad]

restart your computer and retry starting ps.

[Todd37936356ik39]

Did it...twice. Cleared cache and cookies and did it again. All nada. I
have just uninstalled PSD and re-installed it am just about to (try to)
open it......worked!!

For now...

THX!

[kglad]

@Todd37936356ik39 

thank you for the update.

[Ron3800338263og]

Since having my PC and windows reloaded my Photoshop software will not open. It keeps on tellingme to de-activate a similar package from another PC. Can you assit inthis issue?

[kglad]

@Ron3800338263og 

what version of photoshop?  and what exactly (a screenshot would be helpful) is the deactivate message?

[GrannySue17]

I also get an error message.

[kglad]

@GrannySue17 

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

[chm27]

I sm also getting an error stating there is a problem with the licensing of this product. I have Photoshop CS4.

[kglad]

@chm27 

what's the exact error message?

[ASAD ASAD]

When I click on the Photoshop icon it hangs and does not respond

[kglad]

@ASAD ASAD 

using the cc desktop app to uninstall per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

test.  if the problem's resolved, you can probably reinstall the betas, but waiting a bit would be prudent.

[GrannySue17]

i tried everything. still opens a blank page for photoshop.

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[kglad]

any beta apps installed?

[GrannySue17]

No beta apps installed.


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[kglad]

@GrannySue17 

post in the ps forum noting no betas and the errot message screenshot.

[GrannySue17]

I dont get error message. Nothing opens but blank screen with Adobe photoshop at top.
I paid $169 in June and still after uninstalling/reinstalling 6 times I still have NOTHING!!

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