Pirate software alerts ever 15 minutes.

[debwarr]

Hi, I started getting alerts every 15 seconds yesterday at work about my adobe software not being genuine. It's completely distracting.

A) I've been purchasing adobe software for 28 years now. ALL of it is legitimate. Every upgrade was purchased through Adobe—by me. Ever update was manually performed through Adobe's site—by me. I'm a sole proprietor and have literally spent upwards of $10,000 from my own pocket on Adobe software and to be harassed by Adobe alerts like this is ridiculous. I cannot find anyway to turn it off.

B) I've spent hours online searching for a resolution... nothing.

I've called Adobe a dozen times but cannot get to a real person without paying money for a support contract.

I finally called Adobe sales to talk to a real adobe person and they simply say I have to upgrade to CC because they no longer support CS6. I told them I don't want product support, I want them to stop falsely accusing me of pirating, and I want these alerts off my system. Nada... he could only sell me CC.

C) I will never be going to the CC version, especially when CS6 works perfectly fine for me... I use InDesign, Photoshop, Illustrator, Acrobat Pro, Fireworks, Dreamweaver, and a few other programs from Adobe.

– CC is WAY beyond my means of affordability. (one person here... loyal customer for 3 decades)

– I live/work rural and can only access a satellite connection: Capped Data Here!

– I will not put client work in at risk in a cloud where it can be hacked.

All of the above are givens... there's no disputing it. I don't want an adobe rep to advise me how they can use a payment plan, or how all i need to do are Dismiss the alerts. I've had to dismiss it 3 times already just writing this.

I want to know

1) Can Adobe TURN OFF THESE ALERTS?

If not:

2) Why is Adobe FALSELY ACCUSING ME OF PIRATING their software. I have proof of legitimacy, including serial numbers

3) Isn't disrupting someone 50 times—and forcing them to perform an action—AN ILLEGAL BUSINESS PRACTICE?

4) Why would Adobe spit in the face of a loytal customer they've made so so much money off of?

5) Exactly how much more money does Adobe feel is owed by a loyal customer like me?

I feel like I'm being held hostage, and some of research has referred to CS6 owners not even being allowed to reinstall their owned Adobe software. Heaven forbid I get a new computer (and toss my current computer) and need to reinstall my owned software.

I'm not looking for software support. I simply want the software I legal own to not expire on me, given that there were NO expiration dates on it's usage to begin with.

[ProDesignTools]

> "why bother looking for proof of purchase for a software title that needs to be replaced?"

Because it's proof of the purchase.

[RNR1995]

Again, the title is out of support, so what would the POP do?

Do any of you actually work in this field? Comprehend English like what is the deal here??

[Terri_Stevens]

Adobe doesn't classify licencing and activation issues in the same way as technical support. There are probably things we could do such as connect you with an Adobe staff specialists in California, but that's pointless unless you can prove your purchase-selling on the software also complicates things. You also don't help yourself by insulting us, we don't work for Adobe and any help we give is purely voluntary. Being human we tend to be more helpful towards friendly OPs not the hostile ones. To be honest though if the validation service is flagging your software it's a near certainty that it's not genuine. We have been over this many times on these forums and mistakes are rarer than hen's teeth. That isn't to say you are a pirate, but you may be a victim of fraud by your supplier.

[DebbieW1964]

Hi everyone - My name is Debbie Walsh and I work with the Adobe Genuine team. RNR1995 - I will message you privately to discuss your situation.

For all on this thread - Adobe sends notifications to users of software that has been found to be non-genuine or counterfeit. We ascertain software status through software validation testing. Notifications have recently extended to end users within organizations, and it sounds like this is an instance where the user who received a notification has contacted the original supplier of the software. RNR1995, it sounds like your original supplier provided non-genuine software to you.

With regard to the software being out of support, I still believe a reseller could approach the original supplier of this non-genuine software.

For information on the Adobe Genuine program, I urge everyone to visit www.adobe.com/genuine and the associated FAQ

Best,

Debbie Walsh

[ProDesignTools]

Thank you, Ms. Walsh – that's very helpful.

It's been challenging trying to have a conversation with someone who insists their software is genuine yet somehow doesn't see any need to locate a proof of purchase to check or confirm that, or even contact Adobe with that information or about the issue altogether... The insults and insinuations don't help either, and are out of place on these Forums.

Thanks again.

[Terri_Stevens]

Thanks Deb,

sometimes MVP/ ACPs don't have the status to deal with this kind of thing. If the OP is genuine and has a a legitimate case it should now get settled. It will be interesting to see if they contact you.

Terri

[TriciaLawrence]

Thanks for all your helpTerri.  I've also emailed you separately with some further suggestions on handling customers who have received the non-Genuine Sofware notifications.

[RNR1995]

Hello Debbie

I thank you for your response

This issue has been resolved

However if we ever receive another notification like this I will inform the client they will need to find Proof of Purchase

The only way this serial is bad is if the client has installed it on multiple machines

I remember the pain of upgrading clients from XP to 7, and the amount of time wasted on the phone with activations issues of titles that no longer had support

If Adobes activation and or serial detection scheme falls out of the scope of tech support, that would be refreshing

Thank you

Ron

[danielm79087178]

Would you take a moment to also PM me as well. I've had CS6 installed on this computer since 2016, and all of a sudden it is now popping up with the genuine notification.

[geraldv71475647]

I've just started experiencing this as well. I purchased my software from Adobe! The pop-up messages are getting increasingly ominous with threats to disable the software. I see this as an attempt by Adobe to extort money from users. You used to be able to PURCHASE software. No more. Now you RENT or LEASE it. More money for Adobe. I'm very close to boycotting them all tother and finding an alternative. Greedy bast----!

[editb31393992]

Hello,

I contacted technical support, but from July 13 nobody would answer me. Adobe claims that I have unreliable CS6 software, although I have proof of purchase, I registered and activated the product (I have done so several times so far). On one of the pages you write: "With the new CS6 installation, honest customers will now get confirmation that the software they install is genuine Adobe software. The reason we set the 7 day grace (vs longer) to activate and login was so that customers who were duped into purchasing high quality counterfeit can immediately realize the problem and quickly act upon it... ". I sent you a record of the conversation with the technical support from 2013 in which you confirm that my serial number is legal, and now suddenly, Adobe withdraws from what it confirmed itself. It's probably something wrong and I'm being ignored by the service. You write that someone will be contacted within 24 hours, and almost two weeks have passed.

Was checking the keys five years ago faulty?

Edyta

[DebbieW1964]

editb31393992​ - I will respond to you in a personal message to get more details.

[benwiggy]

I have also just starting seeing this "Genuine Software" alert. This is running Creative Suite 6, which I've had since it came out. I bought it on an academic license, so had to send Adobe proof of my academic status, and then obtain a response code to my serial number from Adobe at installation. And I registered my serial number with my Adobe ID.

So I would say that's pretty clear proof that genuine installations are being affected!