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Please connect to the Internet and retry

New Here ,
Oct 31, 2018 Oct 31, 2018

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Hello pls see the image. I just subscribed to the photographer plan but the apps wont login.

I have tried over and ever. The wifi is super fast! I'm spending time in Thailand if that means anything?

Screen Shot 2561-10-31 at 2.28.22 PM.png

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Creative Cloud

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correct answers 1 Correct answer

Deleted User
Oct 31, 2018 Oct 31, 2018

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Guest
Oct 31, 2018 Oct 31, 2018

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I was able to solve this problem for Adobe Premier Pro CS6 installation on Win7.

It was caused by Adobe/Microsoft moving early 2021 to a new network protocol TLS 2.1

I wrote it up for forums:

https://community.adobe.com/t5/premiere-pro-discussions/premier-pro-cs6-new-install-with-w7-problem/...

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New Here ,
Feb 02, 2022 Feb 02, 2022

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I know this has been closed. But a workaround I found out was to install Adobe Acrobat Reader DC. I used the sign in from Reader to sign into the Adobe account. I launched the licensed/subscription-based version of Adobe Acrobat, and the Reader sign-in was able to translate to the licensed version sign-in with my Adobe ID credentials. Hope this helps anyone in the future.

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