Problème activation licence Photoshop Element 2024 second pc

[Niche-Starscout]

Bonjour,
J'ai un souci avec ma licence Photoshop Element 2024.

J'ai acheté ma licence sur ADOBE et je l'utilise sur mes deux pcs. Un des pcs est tombé en panne et est irrécupérable. J'ai racheté un pc et voulu réinstaller Photoshop Element 2024 sur mon second pc et cela me dit que j'ai dépassé le nombre d'activations (on ne peut l'activer que sur deux pc) et que si je veux l'activer sur mon nouvel ordinateur je dois désactiver ma licence sur l'ancien.

Or l'ancien pc étant hors service il n'est pas possible de faire quoi que ce soit et de ce fait je n'ai aucune solution. Le service client d'ADOBE ne me proposant aucune solution pouvez-vous m'apporter votre aide si quelqu'un a vécu le même scénario ?

Merci d'avance de votre aide.

[Peru Bob]

Adobe Customer Service (Support) no longer has the ability to reset activations.
The only way to deactivate is if you can open the program on the computer that you want to deactivate.

[Glenn 8675309]

Try this, it may work isnce you have pse 2024.

[Peru Bob]

@Glenn 8675309 

That only works for Creative Cloud apps, not perpetual versions.

[Glenn 8675309]

I never knew that, thanks.

[Jeffrey_A_Wright]

@Peru Bob is correct, please see https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscri... for an overview of activating Adobe perpetual licenses in 2024.

I would also recommend reviewing https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe... which discusses recent updates that allowed us to secure the activation process and continue to support new activations of older Adobe software titles.

[Greg_S.]

As I understand it, there is a newer method to fix activation issues such as this, at least for older Elements versions.  It would be odd that there is no way to fix it for the current version.  I am going to ping @Jeffrey_A_Wright, an Adobe employee, to provide guidance as to what should be done in this circumstance.

[Jeffrey_A_Wright]

@Niche-Starscout , sorry that you are receiving the error that you have exceeded the amount of allowable activations. Please follow the advice offered under the section, "I received the error, "Activation limit reached," but I am sure I still have activations remaining. ...," as it applies to your situation. I reviewed the copy of Photoshop Elements registered under your account, and an activation remains. Running the CC Cleaner Tool should allow the current computer to continue to use the existing activation.

Please review and bookmark the information at https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscri... @Niche-Starscout for details on how to preserve and manage the activations included with your purchase.

[Greg_S.]

@Jeffrey_A_Wright, thanks for the prompt reply.  But I am still a little unclear about when the offline activation will work.  The link I posted and some of the others linked by you refer to legacy versions.  Here we have a user with a current version of the program who has lost the ability to deactivate one of his eligible computers.  Do the Help files need to be changed?

[Jeffrey_A_Wright]

You are welcome, @Greg_S.! Thanks for continuing to tag me; I will respond when I can.

The original poster hasn't lost anything; it looks like the licensing and activation data have been damaged, preventing them from contacting our servers to detect any remaining activations. Once they use the CC Cleaner tool, the damaged data will be removed, allowing the software to activate. If the software is still installed on the same computer and no major hardware changes have been implemented, it will use the existing activation.

This is the scenario I tried to cover in https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscri... when recommending people use the CC Cleaner Tool.

Thanks for the feedback that this type of error can still occur with the current release of Photoshop and Premiere Elements, @Greg_S.! I appreciate it! 

[Niche-Starscout]

Malheureusement je n'ai plus l'ordinateur en question le SSD est mort et l'ordinateur est plus fonctionnel (c'était un portable) donc il m'est impossible de désactiver une licence sur un pc que je n'ai plus. Donc comment je fais pour récupérer la licence ? Je dois quand même pas en racheter une ?

[Jeffrey_A_Wright]

I'm sorry, @Niche-Starscout . There is no way to recover an activation for a non-functional computer or increase the number of allowable activations. We have always included more than one activation with every license of Adobe software that is purchased.

If you transferred any files to the new computer, make sure you have run the CC Cleaner Tool. When I checked on September 20th, there were activations remaining; please see my previous response for more information.

[Niche-Starscout]

Je n'ai plus le ssd en question ni l'ordinateur donc j'ai perdu une utilisation de ma licence.... Je suis un peu déçu qu'en 2024 ADOBE n'ai aucune solution quand un crash du SSD provient et empêche ainsi de désactiver une licence sur ce dernier pour pouvoir l'utiliser ailleurs tout en ayant payé presque 100€.

Bref....

[kglad]

@Niche-Starscout 

most licenses allow 2 activations.  i understand one is lost with that ssd, but what about the other one?