"No Subscription Found" even though I subscribed. [Edited for brevity]

[alphathirteen]

I receive the following message "No Subscription Found. We couldn't find a Adobe Photoshop CC 2015 subscription" after I updated my software even though I have a subscription to the Photoshop Photography Program. I could only get it to run as a trial. Lightroom CC 2015 does not give me the same warning and it runs fine. How can I get Photoshop to recognize my CC subscription?

[Sheena Kaul]

Hi Adam,

Please refer to the help document below:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Regards,

Sheena

[alphathirteen]

Unfortunately that didn't work. I followed the instructions by logging out of the Creative Cloud app. Then I launched Photoshop and went to "Sign in" and it still says I am running a trial version. Lightroom is still fine.

[Sheena Kaul]

Are you on a windows or mac?

[alphathirteen]

Windows 7

[Sheena Kaul]

Please try the steps below:

1) Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)

2) Browse to the location: [System Drive]:\ProgramData\Adobe

2) Rename the 'SLStore' folder to 'SLStore_old'

3)Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe

4) Rename the 'SLCache' folder to 'SLCache_old'

5)sign in tot he Adobe CC desktop app and launch the Photoshop application.

Regards,

Sheena

[lilymorgano]

on step 2 i tried looking for [System Drive]:\ProgramData\Adobe but i dont seem to have it or slstore nor slcache? im having the same problem.

[Sheena Kaul]

Well in Mac you will not find that location as it is a Windows location.

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
  • /Library/Application Support/
  • /Users/[user name]/Library/Application Support/
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

[Govardhan.V]

Before renaming SLCache and SLStore folder , please make sure that you have serial number with you , if you had installed any standalone products.

The licenses will be reset for all apps , you will be asked to Sign in again / enter serial number again .

Also , let us know if you had installed any apps as trial .

[Govardhan.V]

After Signing in  , does it ask for serial number ?

[Govardhan.V]

Windows :

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

Mac :

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it

4)Double click on Hosts file , it will open it with TextEdit,

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[alphathirteen]

There was nothing in the hosts file with adobe in it.

I renamed the SLStore directories and now photoshop wants to be reinstalled. I don't have time to reinstall right now, but I'll do that later and come back to this thread with the result. Thanks for all your help!

[Govardhan.V]

Please confirm , whether the CC apps are asking to Sign in repeatedly or is it asking for serial number after signing in ?

[alphathirteen]

It was never asking for a serial.

Fyi. I tried logging in on a different computer and it worked, so I went back to my old machine and I just uninstalled everything and reinstalled since I'm only dealing with Photoshop and Lightroom. For whatever reason, it worked this time. I'll just score this as one of those things that fixes itself when you completely remove everything and reinstall. Thanks for your help.

[Sheena Kaul · Accepted solution]

Adam, please refer to help document : https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

[cornev6149545]

i'll tryed to use this to activate my adobe premiere but it's still not working. I have no idea what is going on with my adobe cc account.

[Sheena Kaul]

Are you on Win or Mac?

[Dannyisaninja]

ok i did this, it works!

[Sheena Kaul]

That's Great!

[youseff42173329]

Hello

i have same problem but i have XOS ? How i can to solve it ?

[Govardhan.V]

Did  you checked with Hosts file ?

[Gustavo Jitsuchaku]

I really need help

My accounts is installed in two devices mine.

One of them is Windows 10, and it's working as a charm.

The other one, is a Mac, and I tried everything, I clean all files of Adobe, unistalled everthing, deleted folders, saw hosts file, etc, but nothing.

[Sheena Kaul]

What is the error you are facing?

[ireneg61561152]

I seem to be having the same issue as the people above me. It keeps recognizing my Premiere Pro as a trial version and it won't recognize my subscription when I login. I followed the steps above for Mac and it still won't work. I think I should also point out that I had a trial version before and it expired and now no matter what I do ( i uninstalled the app several times and installed it right back ect ) it keeps recognizing it as being expired even if i log into my account.

[Sheena Kaul]

Hi,

I have checked your account and see that you have an active Student and Teacher edition of Adobe Creative Cloud.

Did you refer to the help document: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli... ?

Regards,

Sheena