"No Subscription Found" even though I subscribed. [Edited for brevity]

[alphathirteen]

I receive the following message "No Subscription Found. We couldn't find a Adobe Photoshop CC 2015 subscription" after I updated my software even though I have a subscription to the Photoshop Photography Program. I could only get it to run as a trial. Lightroom CC 2015 does not give me the same warning and it runs fine. How can I get Photoshop to recognize my CC subscription?

[joannac51503852]

I have the same problem.

I tried to uninstall and reinstall.  nothing is working.  My premiere is still being recognized as TRIAL. When i sign in.. it says i am not subscribes.. please help

[tpc73382890]

Same.

[andreasp14526700]

I have same problem.

I checked my host file and it is clean.

I tried to uninstall and reinstall but nothing is working.

I dont know what should i do next

[Abambo]

are you behind a corporate firewall and proxy?

[andreasp14526700]

No i have just checked.

I have these problems for a week.

I live in Austria and i made a holiday in turkey.

then i wanted to use Photoshop but I got an error

I can not remember exactly error message but it says, that I have to uninstall software and install it again.

So i did that, and then i received "No Subscription Found" error.

I thought maybe I can not use it in turkey.

when i come back to Austria error was still there.

I try to uninstall all adobe product and install it again but dose not work.

I do not use any proxy and i disabled my firewall (Norton). the result was same.
I tried to use from other internet connection (not just at home or work) but not help...

[Govardhan.V]

Windows or Mac?

[andreasp14526700]

Windows 10 pro - 64 bit

[Abambo]

The Turkey was not the problem. Either there is a program blocking your internet access or you have odd entries in your hosts file.

Please look here and report back: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[andreasp14526700]

I did everything but still not work.

result of test :

     1- Logo test: I can see see two Adobe logos

     2- Activation servers test (https://lm.licenses.adobe.com/vact/ping 😞 I have seen "pong" message

     3- Host file test: My host file was clean, but i installed and run Limited Access Repair tool .

     4- Access to Adobe site: I can access to  https://www.adobe.com site.

     5- Certificate test: My GlobalSign Root CA was enabled for server authentication.

but still same error

[Govardhan.V]

Close all Adobe apps.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Relaunch Adobe Creative Cloud desktop app, and Sign In.

Let us know if you still face any issue.

[andreasp14526700]

I did that, and there are still problem.

but when i install new version of Photoshop (ver 20), the problems goes away.