Copy link to clipboard
Copied
Hi all,
I'm trying to upgrade from my Photography plan to Creative Cloud, the monthly plan for £75 (I can not commit to an entire year and am happy to pay the 50% surcharge). When I try to make the purchase, I get an error stating that "This purchase is not supported". My payment details are up to date and I have been subscribing to the photography plan since 2014.
Can anyone help me to fix this?
A quick chat with the chat support solved the issue. Cancelling the photography plan early would've incurred a penalty payment, the error message was just not referencing that in any way. Since I had to pay for it anyway, I decided to let the account run its course and just create a new account for the Creative Cloud plan.
Would have been great if the error message would be a bit more detailed though!
Copy link to clipboard
Copied
A quick chat with the chat support solved the issue. Cancelling the photography plan early would've incurred a penalty payment, the error message was just not referencing that in any way. Since I had to pay for it anyway, I decided to let the account run its course and just create a new account for the Creative Cloud plan.
Would have been great if the error message would be a bit more detailed though!
Copy link to clipboard
Copied
alright but why wont it let me after even cancleing my previous plan it just says unsupported
Copy link to clipboard
Copied
Contact Adobe. The upgrades you can do online are very limited.