Participant

Answered

re-activate membership after cancellation

Forum|Forum|8 years ago
June 8, 2017
5 replies
14138 views

Hi,

I've cancelled my CC membership. After trying some other programs i regret my cancellation.

Please can someone tell me how te reactivate my membership for CC lightroom.

Actually how can I Undo my cancellation

Correct answer Kanikas

Hi Matthijsp50839276,

I see you have an account with Adobe and the subscription was canceled. As of now, we do have an option to restart the subscription.

Could you please confirm if you would like us to re-activate the subscription.

You may also get in touch with support for the same.

Hope that helps. Feel free to get back to us for help.

Regards

Kanika

M

missaimee1

Participant

Hi @Kanikas, I cancelled my subscription by mistake. Is it possible to cancel the cancellation? Thanks

kglad

Community Expert

@missaimee1

if you're within 2 months of your cancellation, it should be reversible. contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

T

tomasnilsen.se

Known Participant

had the same "problem" was talking to the support over chat and..........

they sad the opposit. For now they can´t do anything. Order a new plan with different mailaccount or just wait for the day the subscription will end.

laurenb94252396

Participant

hi I have an account and I accidently deactivated my subscription and I would like to reactivate it as I still have 7 months of it.

Abambo

Community Expert

Contact customer care: Contact Customer Care .

Do not forget to push the blue button:

If that does not work, come back and post again. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

Kanikas

Correct answer

Community Manager

Hi Matthijsp50839276,

I see you have an account with Adobe and the subscription was canceled. As of now, we do have an option to restart the subscription.

Could you please confirm if you would like us to re-activate the subscription.

You may also get in touch with support for the same.

Hope that helps. Feel free to get back to us for help.

Regards

Kanika

John Waller

Community Expert

kanikas100 wrote
As of now, we do have an option to restart the subscription.

Hi Kanika,

Is that sentence supposed to read: "As of now, we do NOT have an option to restart the subscription."?

Kanikas

Community Manager

OK, my mistake. Thanks.

You're welcome

kglad

Community Expert

start a new one using the same adobe id.

p.s. the photographers plan is the least expensive way to subscribe to lightroom (and you get photoshop as a bonus), Creative Cloud pricing and membership plans | Adobe Creative Cloud

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