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Re: "Sign in Required" Loop

Community Beginner ,
Jun 23, 2014 Jun 23, 2014

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I had the same problem on a PC. After a couple hours with Adobe TS I called Dell TS support and we solved the problem. Had a rouge program in Firefox that was trying to reconfigure my proxy settings. Deleted it. Went into my control panel and deleted some programs that were downloaded in the last couple days. Downloaded Malwarebytes Anti-malware software, ran it to double check my Microsoft Security essentials and all is well.

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Activation , Creative Cloud

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correct answers 2 Correct answers

Community Beginner , Sep 10, 2016 Sep 10, 2016

I FOUND SOMETHING THAT WORKED FOR MAC USERS!!!

1. Open Finder

2. Go to /Library/Application Support/Adobe

3. Delete the SLCache and SLStore folders (and delete SLStore_v1 if that's there too).

4. Right-click on the Adobe folder that you were just in, and click Get Info.

5. Click the lock and enter the admin name+password.

6. Add your active user account by clicking the + button and clicking Select.

7. Give Read & Write permissions to everyone listed at the bottom of the window.

8. IMPORTANT: Click the g

...

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Community Beginner , Oct 26, 2022 Oct 26, 2022

I fix it! with 5 steps...

Tutorial for Windows:

01 - Search for Credentials Manager.
02 - Windows Credentials.
03 - Generic Credentials.
04 - On list of Credentials, Remove/Delete all credentials with "Adobe".
05 - Restart computer and open Adobe Cloud.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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the explanation (with screenshots) for windows and mac users is here - follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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Community Beginner ,
Dec 04, 2022 Dec 04, 2022

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THANK YOU SO MUCH!!! This finally solved my problem!!!

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Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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I feel happy that this finally helped you, I also went through this problem and I share your pain of not being able to solve it, that's what made me come here and share the solution.

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