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Re: "Sign in Required" Loop

Forum|Forum|11 years ago
June 23, 2014
11 replies
42945 views

I had the same problem on a PC. After a couple hours with Adobe TS I called Dell TS support and we solved the problem. Had a rouge program in Firefox that was trying to reconfigure my proxy settings. Deleted it. Went into my control panel and deleted some programs that were downloaded in the last couple days. Downloaded Malwarebytes Anti-malware software, ran it to double check my Microsoft Security essentials and all is well.

Correct answer Jean Guerra Fotografia

I fix it! with 5 steps...

Tutorial for Windows:

01 - Search for Credentials Manager.
02 - Windows Credentials.
03 - Generic Credentials.
04 - On list of Credentials, Remove/Delete all credentials with "Adobe".
05 - Restart computer and open Adobe Cloud.

Jean Guerra FotografiaCorrect answer

Participant

I fix it! with 5 steps...

Tutorial for Windows:

01 - Search for Credentials Manager.
02 - Windows Credentials.
03 - Generic Credentials.
04 - On list of Credentials, Remove/Delete all credentials with "Adobe".
05 - Restart computer and open Adobe Cloud.

Stephanie26900294evse

Participant

Worked Perfectly! Thank you!

Community Expert

Community Expert

the explanation (with screenshots) for windows and mac users is here - follow the steps here to resolve the cc sign in/out loop - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Jennifer22077689pv1w

Participant

For anyone still having this issue (looping sign-in requests, in my case on a PC), there's a newer help article here:

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

alvarom34070431

Participating Frequently

Same Problem in my PC.

Can anyone help?

Participant

Same Issue. Doesn´t work for me.

Participant

That is a very old installation fix. No need to uninstall anything.

Go to Applications/Adobe Creative Cloud/Uninstall Adobe Creative Cloud

You now have an option to Repair as well as Uninstall. Click Repair and that should do the trick.

Participant

This solution worked for me! Ventura 13.0

Participant

Finally!! Thank you, after months of not being able to use Lightroom, I'm back in editing action.

Participating Frequently

Nothing indicated in this "help" thread actually specifies ANY steps to be taken on a Windows 10 machine.

Participant

I still can´t fix this problem. It keeps looping (Im a pc user)

Participant

GREAT! It worked! Thanks!

Participant

I FOUND SOMETHING THAT WORKED FOR MAC USERS!!!

1. Open Finder

2. Go to /Library/Application Support/Adobe

3. Delete the SLCache and SLStore folders (and delete SLStore_v1 if that's there too).

4. Right-click on the Adobe folder that you were just in, and click Get Info.

5. Click the lock and enter the admin name+password.

6. Add your active user account by clicking the + button and clicking Select.

7. Give Read & Write permissions to everyone listed at the bottom of the window.

8. IMPORTANT: Click the gear button at the bottom of the window and click Apply to Enclosed Items.

9. Click the lock to lock the folder once more.

10. Open any CC application; this should work now! (After maybe one "Sign-In Required," that is, but it shouldn't pop up more than once!)

Inspiring

This fixed it for me after only steps 1 - 3 (and 10)

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