Receiving Error 301 on Mac CC

Forum|Forum|7 years ago
January 29, 2019
返信数 15.
65966 ビュー

I'm receiving a 301 error when trying to update my apps on my Mac (Mojave). I've reinstalled AAM. No luck.

Any ideas?

--Robert

このトピックへの返信は締め切られました。

解決に役立った回答 kglad

this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread).

anyway, here is an updated post for cc app problems. the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option. but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc app without requiring a reinstall. these less aggressive steps are listed below:

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

P

peterb72935531

Participant

Total bunk. Nothing suggested here worked for me, so I went here and downloaded the latest release manually and installed it myself.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Adobe DC is a disaster on the Mac and is incapable of executing updates. The repair function does not work. The automatic updates don't work. This is pure garbage, Adobe. Get your act together and make this work. It has NEVER worked. Even if it IS something specific to my Macbook Pro, your installation ought to identify that and tell me EXACTLY what needs to happen to make your update work. Moreover, your worthless "Error 301" popup ought to direct me to this updates page and suggest that I manually download and maunually install these updates. How hard would that have been? Finally, telling me to root my system so that your software can install is insecure and unprofessional. No other software that I have EVER used has told me to root the system in order to install it (and I have installed hundreds of app in Mac OS). Your Mac incompetence exposes my client data to all kinds of zero-day exploits because my system does not auto update. Nice work.

kglad

Community Expert

these are user-to-user forums.

if you want to address adobe corp, https://www.adobe.com/products/wishform.html

P

peterb72935531

Participant

So I am a user and I am addressing other users. Is that a problem? So should I fill out this form and tell Adobe that I WISH they would make software that work? My post was a solution in the face of an intractable problem. Some might argue that your post was an intractable problem in the face of a solution.

K

Khalid24069679cu61

Participant

I have the same problem under Mac OS and the solution for me is to give Creative Cloud permission to access the Documents (or any related) folders. Make sure to quit all Adobe applications that are working in the background such as Creative Cloud, CCXProcess, and CoreSync helper. Reopen Creative Cloud if it asks for permission, accept it the update should work.

Also, double-check and open System Preferences > Security and Privacy > Privacy tab and select File and Folder in the left panel, you should see adobe apps and make sure the folders that are listed are checked for each app.

tonywardarts

Participant

Thank you, kglad! Repairing CC did the trick here.

kglad

Community Expert

great!

Aman Bakshi Images

Participant

relaunching worked for me

kglad

Community Expert

good to hear!

IPv6Freely

Participating Frequently

Thank you for updating this thread to remove the... really bad... option as the accepted solution. Running the repair is the way to go and I'd hate to see somebody do something as crazy as a full uninstall/reinstall for no reason.