I'm receiving a 301 error when trying to update my apps on my Mac (Mojave). I've reinstalled AAM. No luck.
this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread).
anyway, here is an updated post for cc app problems. the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option. but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc app without requiring a reinstall. these less aggressive steps are listed below:
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Appears to have solved the problem. Photoshop is installing at the moment and I'll keep going on the apps.
Thanks for the fix!
100% do not do this. Follow the actual correct solution from NMSOy below from 03/18/2020. Uninstalling is a total waste of time, and you lose all your preferences in the process. Repair your Creative Cloud application. Your CC apps themselves are not the issue.
You just saved me hours of re-downloading and reinstalling! I can't believe all the thread suggest people uninstall everything!
My nick "nmsoy" got changed to "petiili", so maybe thats why you didn't spot it.. Anyways, great that there are plenty of ways to recover these days, plus this problem has only happened me once so far 🙂
Worked great for me. Thank you for the guidance.
Thank you, God bless you.
I try today -after many error 301- with :
Mac: Cmd + Opt + R
everything is ok now
For me, it was enough to run Applications/Adobe Creative Cloud/Uninstall Adobe Creative Cloud
There is a "Repair" option. After repair, updates are working again without any uninstallation/cleanup.
Yep, same. Don't start with the nuclear option, that's likely to be overkill.
This worked perfectly for me. Thanks a lot for posting.
I think the solution posed by NMSOy is much easier and more effective than doing a full-suite reinstallation. I tried this myself just now and I was able to run the Creative Cloud application again.
If you try this and you keep getting the 301 error or cannot connect to the Adobe server, then by all means try the more comprehensive option.
Big +1 for this solution. The repair button works a treat.
Thanks a lot, NMSOy.
Your solution worked fine for me too!
Yes, thank you NMSOy. This is the solution. Don't bother uninstalling everything that will waste so much time. I have tons and tons of plug-ins for After Effects so having to remove and reinstall all of that would have been a nightmare. I didn't even know about the 'repair' feature on uninstall. Thank you!!!!!!
Thank you very much NMSOy. Your suggestion solved my Error 301 problem.
Thanks, NMSOy, that simple uninstall an reinstall of just the Creative Cloud app solved for me too...appreciate the less invasive solution!
Boom! Worked like a charm. Thank you so much for posting this. Much better option than going all nuclear. Whew!
Yes. Running the repair fixed the problem and is probably the correct answer. Thank you for saving me from uninstalling the entire world, including finding... what is a plist?
A plist... "To provide a better experience for users, iOS and macOS rely on the presence of special metadata in each app or bundle." Look here: