Renew Subscription Error Creative Cloud

New Here ,
Dec 26, 2012 Dec 26, 2012

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I keep getting the "Renew Your Subscription" page when starting any of my adobe products.  I updated my billing information and when I click "Try Again,"  I'm told my subscription is now active.  I tried waiting the 15 minutes, rebooted my computer.  This is seriously impacting my day.  Does anyone know how to fix this?

Waited on hold for over 20 minutes.  No Answer.

Chat function on the site is not working. 

Please help!

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2014 Jan 16, 2014

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Adobe Employee ,
Jan 02, 2013 Jan 02, 2013

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Hi Bootsrfun,

Sorry to hear about your difficulties. Are you still experiencing this issue? What products are exhibiting the behavior?

-Dave

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New Here ,
Jan 03, 2013 Jan 03, 2013

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The exact same is happening for me. And I am on hold.... after 30 mins!

Please help me! I renewed my subscription over 1hr 30min ago....

Thanks

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New Here ,
Jan 03, 2013 Jan 03, 2013

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It came back on the next day.  This was unfortunate as I missed my window of opportunity on a project.  What is a faster way to get in touch with Adobe?  The chat function doesn't work and hold times of 30+ minutes aren't going to work.

Thanks

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New Here ,
Jun 19, 2013 Jun 19, 2013

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Same problem for me.  Have signed in and out 6 times - sometimes it works, mostly it doesn't.

Very very bad for business.

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New Here ,
Jul 01, 2013 Jul 01, 2013

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Try calling their customer service, +44 207 365 0735. Takes a while, and is expensive, but works immediately.

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Community Beginner ,
Jul 02, 2014 Jul 02, 2014

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Still no solves for this? I still haven't received any emails from support and i've tried chat support 3 times. I'm past due on needing to use my applications. Any help or response is appreciated, thanks.

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New Here ,
Jan 11, 2013 Jan 11, 2013

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If you just renewed your credit card information and the change isn't taking effect click the 'License This Software' button then sign out and sign back in with the same account. This should update the payment information and launch your application.

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Community Beginner ,
Jan 09, 2014 Jan 09, 2014

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i had also been plagued by this aweful creative cloud subscription issue.  in desperation i signed out of the creative cloud menubar item (settings/preferences/account/signout). i then relaunched the app i needed, it asked me to sign in through the pesky subscription popup, i then WORKED! seems like a good temporary fix until adobe solves this..

good luck!

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Adobe Employee ,
Jan 16, 2014 Jan 16, 2014

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Community Beginner ,
Feb 04, 2014 Feb 04, 2014

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no, this is no use. ive deleted the apps, used your cleaner app, reinstalled.. and am still having this subscription issue. a colleauge of mine is also experiencing this and have gone through the same procedure with no results. this is becoming a waste of company time

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New Here ,
Feb 11, 2014 Feb 11, 2014

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this is rediculous, I have already spent a day to fix this stupid issue even I've changed the payment method. Obviously it is not a single issue but many ppl facing this disaster. I need to hand in the design to my client today, but because of Adobe I can't finish my job and going to lose the client. How come Adobe dare to promote the cloud products which destroying ppl business.

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New Here ,
Feb 11, 2014 Feb 11, 2014

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Adobe even dont have a contigency plan for us to use the products temporary but just asking you to wait ... I need the solution now!

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Community Beginner ,
Feb 11, 2014 Feb 11, 2014

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I emailed adobe on the 5th of february. Am still waiting for a response.

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Community Beginner ,
Jun 25, 2014 Jun 25, 2014

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I am also having this issue, I have uninstalled my apps using the CC Cleaner and re-installed. I have tried logging out and back in about 15 times with no luck. Media Encoder opens but Premiere, Photoshop, After Effects etc do not, and it's this constant loop. I also have no option for "license this software" anywhere.

Anyway to fix this issue? I really need to be using these applications. I've talked with support but haven't heard anything back yet.

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Community Beginner ,
Jul 02, 2014 Jul 02, 2014

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Exact same thing happening here, whole morning wasted.  WTF?  wtf.JPG

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Explorer ,
Jul 09, 2014 Jul 09, 2014

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Holly shit Creative Cloud sucks. Haven't had a single month passing without an issue.

I'm getting the same "Renew your subscription" error. Been onhold on the phoneline for almost 30 mins. And the chat-support is a joke too.

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Community Beginner ,
Jul 10, 2014 Jul 10, 2014

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Ok, my issue has been resolved.

The fix = being on phone support, then they will push the issue to a further tech group. Once that happens it will be fixed after about a week.

But I got an email from Adobe support this morning and my issue is fixed. This solve required nothing on my part in the end, something they had to do on their side of things (not sure what).

Anyway try giving support a call about this issue. Glad to have my applications back.

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New Here ,
Aug 09, 2014 Aug 09, 2014

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Adobe seriously needs to step it up. I got out of the Creative Cloud because it's too expensive as a college student(was under the promotion of $19.99/month).

And now I bought the CS6 Master Collection because I don't want to deal with that but end up getting this error. I used to admire you Adobe, not anymore.

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Participant ,
Oct 30, 2014 Oct 30, 2014

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Hello,from this morning i have this loop on my machine. One day is gone, the deadline is tomorrow morning, none reply and i'm here waiting at 23.40 AM in Italy a reply from Adobe.

Really a nice way to work with CC.

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Adobe Employee ,
Oct 30, 2014 Oct 30, 2014

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Hi ActionCamStudio,

It looks your payment is going through today, once it clears you should be up and running again. Sorry for any inconvenience.

Regards

Rajshree

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Participant ,
Oct 30, 2014 Oct 30, 2014

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Thank you so much Rajshree.I hope that tomorrow i'll have my account validated or i'll loose one client...and money obviously. What i don't understand is why

none have replied to my threads exept Beverley Grey, and why the 30 days grace period doesn't work anymore. I think that there is another problem here.

Sometimes my payment goes wrong, but i have the 30 day period, so no issues. The real problem is to remain an entire day unproductive,without any help from Adobe and incapable to do anything. This is terrible normally, but is painful if you are on a deadline. I'm only one person, but tomorrow i've to go to my client and probably, if the issue is not resolved, i've to look into his eyes and i have to say "Sorry...but Adobe softwares have stopped to work yesterday and i've been not able to do your changes in time". This is a problem that never will happen in a subscription program, it means that Adobe's client doesn't mean nothing. Sorry for the bad english and for my vent, but today i've loose two years of my life. Conference call with client, with my associate, and a lot of shouting.If the issue will be resolved tomorrow morning, i've to work like a mad to end the work. My suggestion is to rethink completely on how this CC works. I've read too many threads with people affected by this issue. And 1 or 3 or 10 or 100 or 200 people doesn't means nothing. This problem may be restricted to someone, but it will never happen.

Thank you again for your effort,

Roberto

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Adobe Employee ,
Oct 31, 2014 Oct 31, 2014

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Hi ActionCamStudio,

I understand & can apprehend your situation,the payment has been completed, the CC should be active, you need to log out & log back in of the Cc desktop app.


Regards

Rajshree

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Participant ,
Nov 30, 2014 Nov 30, 2014

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Hello Rajshree...sadly but this is true...i have again the same problem. No software opens again without grace period. I was out of my country for work. I'm back yesterday, saturday,no mail services open to charge my postepay card. Just a day late for the payment and...yes, again the same problem. What is happening with this subscription? I can't forget to pay the bill for one day and now i can't work anymore? Where is the grace period gone? Is this the way that the subscription works? It's like a nightmare. Well i think that a fix for this bug will be the minimum effort to a customer. I have to choose a prepayed card because ADOBE'S SECURITY FAIL have permitted to hackers a rubbery of personal information and i was one of the "lucky" users that have been attacked, i don't trust anymore in Adobe's security systems, so...after i've changed my bank account, changed my credit card information (it costs money never refound by Adobe) i've choosed a prepayed card...is it possible that in a normal life an human remember to charge the card one day later? I have to call a friend of mine and ask him if i could use his account to work...unbelieavable...

Tomorrow i'll pay the ransom and i hope that i can get my subscription active again. I feel like a caged animal...really upset about this.

Thank you,

Roberto

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Adobe Employee ,
Dec 01, 2014 Dec 01, 2014

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The payment  is going through, the billing date was November 28th 2014, I understand that it is causing hindrance to your work.The CC  should be resumed soon.

Regards

Rajshree

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