serial number you entered is valid but a qualifying product cannot be found on this computer

[pennyj]

Hi

I am trying to install Creative Suite 5 Design Premium to a new imac, after entering the serial number, i got this error message.  the dropped down box doesn't show CS5 so i cannot select the product.

I have the original disc and product serial number, however, the new imac doesn't have a DVD drive, so i have create ISO files of the disc and install it via USB.

Does any one encounter this issue before, please help. I've tried adobe support but got a message saying there is no phone support for this software

Thanks & Regard

Man

[Ned Murphy · Accepted solution]

When you get that message it means you are installing an upgrade version of CS5 and that you need to identify the older version that qualifies you to use the upgrade and to supply its serial number also as proof that you own the older version.  In the drop down you mention you would select the older version and then enter its serial number.

Also see:

Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

[makeitworkalready]

I am having this issue all of a sudden! Windows 10 running CS5.x upgrade from CS3, which was upgrade from CS2. I have tried giving all of the old serial numbers to show I have the previous version but it just loops back to the first screen asking for the cs5 serial number. Help! I need to use the software I paid good money for, and Adobe doesn't provide phone support after paying thousands!!! Horrible.

[Vesa27429833fny8]

That's the way, for me too. Now I have to kep my 12 years old pc running as this happens when putting photosop to new one..Lisbeth Adobe is not a nice lady...

[kglad]

when installing an upgrade from a previous version, you'll ve prompted for the upgrade's serial number.  

if the previous version is not installed, you will then be prompted for the previous version's serial number.

enter the correct number at the correct time and installation should proceed with one caveat: if any serial number is for ca2, cs3 or cs4, you may be stuck because those activation servers are no longer functioning.

[Vesa27429833fny8]

Exactly! Lisbeth thinks go away awful paid customers, we have not those servers on! Your bad you bought from us! We do not like you anymore! Go elsewehere!

[kglad]

@Vesa27429833fny8 

what are you trying to install?

what os version is on your new computer?

[Vesa27429833fny8]

Photoshop CS5 -and that CS3 is the one serial Adobe wants to see, but not like it.

I do not get the great idea of my os version, but here it is:

Version 22H2 (OS Build 19045.2311) 😉

[kglad]

the cs 3 activation servers aren't working so that cs 3 serial number can't be verified.

ie, keep that old computer running if you want to use your cs 5.

[Vesa27429833fny8]

Yesyes, I did say that in the first place. Ugly business.

[Vesa27429833fny8]

And the crooks are here againg too ;-D

"Subject: Re: serial number you entered is valid but a quali...
From: Howard Chase..
Date: Dec 05, 2022 01:45 AM

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email Address:-
AdobeHelp.Care@outlook.com and they will help you via Email.

Team Adobe"

[kglad]

scammers abound.

if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...