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pennyj
pennyj
Participant
March 9, 2016
Answered

serial number you entered is valid but a qualifying product cannot be found on this computer

  • March 9, 2016
  • 1 reply
  • 3589 views

Hi

I am trying to install Creative Suite 5 Design Premium to a new imac, after entering the serial number, i got this error message.  the dropped down box doesn't show CS5 so i cannot select the product.

I have the original disc and product serial number, however, the new imac doesn't have a DVD drive, so i have create ISO files of the disc and install it via USB.

Does any one encounter this issue before, please help. I've tried adobe support but got a message saying there is no phone support for this software

Thanks & Regard

Man

    This topic has been closed for replies.
    Correct answer Ned Murphy

    When you get that message it means you are installing an upgrade version of CS5 and that you need to identify the older version that qualifies you to use the upgrade and to supply its serial number also as proof that you own the older version.  In the drop down you mention you would select the older version and then enter its serial number.

    Also see:

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    March 9, 2016

    When you get that message it means you are installing an upgrade version of CS5 and that you need to identify the older version that qualifies you to use the upgrade and to supply its serial number also as proof that you own the older version.  In the drop down you mention you would select the older version and then enter its serial number.

    Also see:

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    makeitworkalready
    makeitworkalready
    Participant
    September 15, 2016

    I am having this issue all of a sudden! Windows 10 running CS5.x upgrade from CS3, which was upgrade from CS2. I have tried giving all of the old serial numbers to show I have the previous version but it just loops back to the first screen asking for the cs5 serial number. Help! I need to use the software I paid good money for, and Adobe doesn't provide phone support after paying thousands!!! Horrible.

      V
      Vesa27429833fny8
      Participating Frequently
      December 4, 2022

      That's the way, for me too. Now I have to kep my 12 years old pc running as this happens when putting photosop to new one..Lisbeth Adobe is not a nice lady...

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