Skip to main content
Cindywefgiwejmciqrcejmqru
Cindywefgiwejmciqrcejmqru
Participant
November 29, 2022
질문

Stuck on Trial (32,767 days left in trial)

  • November 29, 2022
  • 2 답변들
  • 1045 조회

No idea what happened but I am pretty sure I know what happened to cause it.

 

What I did: Moved OS to new hardware (mobo and CPU). I know it fubarred the licencing so the update manager decided to install creative cloud software manager which I don't think will work with perpetual licence. I uninstalled it and now the old licence manager keeps popping up saying to activate or continue trial which will expire in approximately 89 years.

Is there any way to make it go away? I tried to reinstall to no avail. Does Adobe have any sort of uninstaller that removes all remnants of the suite and licencing? I have CS6 installed on my laptop as well but nothing shows in my account a for active devices. 

I'm kinda stumped. Any help would be greatly appreciated.

 

이 주제는 답변이 닫혔습니다.

2 답변

T
Test Screen Name
Legend
November 29, 2022

I really, really, wouldn't try to fix this. If CS6 runs at all today, it's a bonus. If a warning is the worst thing that happens, you are doing better than many people. You might be unable to reinstall at all.

    Cindywefgiwejmciqrcejmqru
    Cindywefgiwejmciqrcejmqru작성자
    Participant
    November 29, 2022

    @Test Screen Name: I hear ya. It's my last horrah with Adobe because work (auto maker in Detroit), bought a volume licence from another brand because they weren't interested in renting software products when Adobe switched. After this I'm done unless I fork out the $40 per month for the suite but not likely.  Way too pricey to justify so I will learn a new software. Some use gimp.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 29, 2022

    This may help

    -https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

     

    Once everything is removed do a fresh install

     

    When you can't properly deactivate a serial number
    (this is the ONLY support Adobe still offers for old programs)
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Cindywefgiwejmciqrcejmqru
    Cindywefgiwejmciqrcejmqru작성자
    Participant
    November 29, 2022

    Thanks for the help, John! I appreciate it! I will try that cleaner and reinstall. If it fails I'll follow the other link you posted. Thanks again!

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices