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Stuck on Trial (32,767 days left in trial)

New Here ,
Nov 29, 2022 Nov 29, 2022

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No idea what happened but I am pretty sure I know what happened to cause it.

 

What I did: Moved OS to new hardware (mobo and CPU). I know it fubarred the licencing so the update manager decided to install creative cloud software manager which I don't think will work with perpetual licence. I uninstalled it and now the old licence manager keeps popping up saying to activate or continue trial which will expire in approximately 89 years.

Is there any way to make it go away? I tried to reinstall to no avail. Does Adobe have any sort of uninstaller that removes all remnants of the suite and licencing? I have CS6 installed on my laptop as well but nothing shows in my account a for active devices. 

I'm kinda stumped. Any help would be greatly appreciated.

Adobe.jpg

 

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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This may help

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Once everything is removed do a fresh install

 

When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Thanks for the help, John! I appreciate it! I will try that cleaner and reinstall. If it fails I'll follow the other link you posted. Thanks again!

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LEGEND ,
Nov 29, 2022 Nov 29, 2022

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I really, really, wouldn't try to fix this. If CS6 runs at all today, it's a bonus. If a warning is the worst thing that happens, you are doing better than many people. You might be unable to reinstall at all.

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New Here ,
Nov 29, 2022 Nov 29, 2022

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@Test Screen Name: I hear ya. It's my last horrah with Adobe because work (auto maker in Detroit), bought a volume licence from another brand because they weren't interested in renting software products when Adobe switched. After this I'm done unless I fork out the $40 per month for the suite but not likely.  Way too pricey to justify so I will learn a new software. Some use gimp.

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