Système d'exploitation Windows 11 24H2

[Reight_]

Bonjour,

Je suis nouveau sur la suite Adobe, je rencontre un soucis majeur, suite à ma soubscription je ne peux pas installer Photoshop ou Illustrator car mon système d'exploitation est incompatible d'après le site.

Après vérification j'ai le windows 11 24H2 (64 bits) 

+400Go de stockage disponible

16 Go de ram.

Auriez-vous une solution ?

Merci.

[John Waller · Accepted solution]

Try using a different browser.

[kglad · Accepted solution]

.. that's your os'es default browser.  opera is especially problematic.  firefox and chrome work barring some settings.

[Reight_]

Oh thanks ! I used Opera and I need to go on Chrome. 

[kglad]

good to hear, and you're welcome.

[Isabelle37995467y30e]

Bonjour, J'ai le même problème. J'ai la même version d'OS : windows 11 pro 64 bits 24H2 . ce n'est pas qu'un problème de navigateur car même en ayant réussi à télécharger la mise à jour de Photoshop et Lightroom. j'ai toujours un message qui me dit que mon système est incompatible et certains plug in (Luminar AI) ne s'ouvrent pas me demandant de faire un update à windows 10 ...Lorsque j'ouvre les infos système sur Photoshop, il mentionne que j'ai un windows 10... Savez vous comment je peux changer cela ? Merci de votre aide.

[kglad]

@Isabelle37995467y30e 

what's your browser and version?

what's your cc desktop version?

[Isabelle37995467y30e]

Hi Kglad, thank you for your answer. Meanwhile I found that my computer was connected twice in my adobe account . I desactived the old connection and relaunched photoshop and this time the info on my OS was good (windows 11 pro ) and therefore my pluging worked. but today (I closed photoshop yesterday), it is happening again, system info in photoshop says I have windows 10.  To answer your question I think I have the last version of CC downloaded : 6.6.0.611 and last version of Chrome : Chrome est à jour

Version 136.0.7103.93 (Build officiel) (64 bits). I would be very grateful if you can help me with that issue as I can't use my plugin with this bug... I precise that I just checked in my adobe account and this time I have only 1 connection activated.

[Nancy OShea]

Adobe expects you to use the latest product releases, no more than 2 versions back.

Most Creative Cloud apps work on these systems with latest updates.

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Current Version of Creative Cloud Desktop App:  6.6.0.611 released on April 2025 

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Current Version of Photoshop: 26.6.1 released May 2025.

https://helpx.adobe.com/photoshop/using/whats-new.html

Sign-out & Sign-in to Creative Cloud.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

[kglad]

1. close all your cc desktop apps

2. sign out from all activated win computers, https://account.adobe.com/activated-devices

3. reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

4. sign-out and then in to the cc desktop app using the same adobe id/password used in 2., https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[Isabelle37995467y30e]

Hi, Thank you both for your answer. I did all what you said but in fact I think I identified the origin of the problem. It is probably coming from Lightroom classic (I precise I have downloaded the last version) . the system info indicates it recognizes my system as windows 8 ! (see screenshots attached). I tried to execute the microsoft program "resolve compatibility problem" but it doesn't even see Lightroom in the apps whereas it sees all my other applications... And when I open Photoshop from a picture in Lightroom , phtoshop system infos are windows 10 . If I open directly Photoshop from my computer or from creative cloud , systems infos are with windows 11 pro.... Do you have any recommandations for that ? Thanks a lot for your help

[kglad]

have you uninstalled and reinstalled lrc since resetting your cc desktop app?

[Isabelle37995467y30e]

Hello Kglad, sorry for late answer. I just uninstalled and reinstalled LRC. It is still recognizing my OS as windows 8 ....

[kglad]

what's your cc desktop app version?

[Isabelle37995467y30e]

Version CC  : 6.6.0.611

[kglad]

do a clean cc install carefully following each applicable step:

uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.