Tools stopped working

[kerriep13853781]

Hi. I've been using Adobe on my Mac laptop for nearly a year now with no issues but about three or four weeks ago all the tools on all my apps suddenly stopped working and all just showed the hand tool. I tried restarting my device, updates each app, uninstalling and reinstalling each of them and restoring all the settings to default but none of it worked.

I then tried to get help here but the person who was meant to help me kept insisting for my premising to remotely access my computer. When I tried to ask why or for an alternative (no tech support person has ever asked me for that before, so I felt weary) he kept not making sense and refusing to explain, which made me feel even more uneasy with the situation and I quit the chat.

But I'm still having this problem and have no idea how to fix it. Can anyone please help?! I literally can't use any of them anymore!

[Guest]

Hi

I don't use a MAC but is it possible that one of the keys on the keyboard is stuck/faulty, if it's not that try using the Adobe cleaner tool to uninstall/reinstall

Use the Creative Cloud Cleaner Tool to solve installation problems

[Govardhan.V]

Please provide the list of apps which are not working.

Open Applications folder and check whether the app icons are available ?

If possible a screenshot will be better where it displays hand symbol.

[kerriep13853781]

Hi,

When I was taking the screen caps my cursor dissipated but no matter what took I select, my cursor is always the hand tool and functions as the hand tool, no matter what I try. It affects all the adobe apps I use; Photoshop, After Effects and Illustrator

[shawn_starc · Accepted solution]

When you get the hand-tool press spacebar or double tap it

It might be an issue coming from the Keyboard. Try with virtual keyboard or by another keyboard.

[kerriep13853781]

Thank you sooo much!! Pressing the space bar in the virtual keyboard works! Thank you!

[tintswaloh64647952]

Hii, I am facing the same issue now. However pressing the spacebar in the. virtual keyboard. or the hardware doesn't work. It just closes the file and miniimises the app.

[kglad]

@tintswaloh64647952 

reset your problematic app's preferences.

[tintswaloh64647952]

How do I go about that?

[tintswaloh64647952]

Just tried this, still nothing. Thank you.

[kglad]

if you successfully reset the ai preferences and that failed,

uninstall ai including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer

reinstall ai