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kerriep13853781
kerriep13853781
New Participant
August 2, 2019
Answered

Tools stopped working

  • August 2, 2019
  • 3 replies
  • 4026 views

Hi. I've been using Adobe on my Mac laptop for nearly a year now with no issues but about three or four weeks ago all the tools on all my apps suddenly stopped working and all just showed the hand tool. I tried restarting my device, updates each app, uninstalling and reinstalling each of them and restoring all the settings to default but none of it worked.

I then tried to get help here but the person who was meant to help me kept insisting for my premising to remotely access my computer. When I tried to ask why or for an alternative (no tech support person has ever asked me for that before, so I felt weary) he kept not making sense and refusing to explain, which made me feel even more uneasy with the situation and I quit the chat.

But I'm still having this problem and have no idea how to fix it. Can anyone please help?! I literally can't use any of them anymore!

This topic has been closed for replies.
Correct answer shawn_starc

When you get the hand-tool press spacebar or double tap it

It might be an issue coming from the Keyboard. Try with virtual keyboard or by another keyboard.

3 replies

shawn_starc
shawn_starcCorrect answer
Inspiring
August 2, 2019

When you get the hand-tool press spacebar or double tap it

It might be an issue coming from the Keyboard. Try with virtual keyboard or by another keyboard.

    kerriep13853781
    kerriep13853781Author
    New Participant
    August 2, 2019

    Thank you sooo much!! Pressing the space bar in the virtual keyboard works! Thank you!

      kglad
      kglad
      Community Expert
      November 27, 2022

      Hii, I am facing the same issue now. However pressing the spacebar in the. virtual keyboard. or the hardware doesn't work. It just closes the file and miniimises the app.


      @tintswaloh64647952 

       

      reset your problematic app's preferences.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      August 2, 2019

      Please provide the list of apps which are not working.

      Open Applications folder and check whether the app icons are available ?

      If possible a screenshot will be better where it displays hand symbol.

      kerriep13853781
      kerriep13853781Author
      New Participant
      August 2, 2019

      Hi,

      When I was taking the screen caps my cursor dissipated but no matter what took I select, my cursor is always the hand tool and functions as the hand tool, no matter what I try. It affects all the adobe apps I use; Photoshop, After Effects and Illustrator

      A
      Anonymous
      August 2, 2019

      Hi

      I don't use a MAC but is it possible that one of the keys on the keyboard is stuck/faulty, if it's not that try using the Adobe cleaner tool to uninstall/reinstall

      Use the Creative Cloud Cleaner Tool to solve installation problems

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