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Participant
August 15, 2013
Answered

Update Failed. Unable to extract the downloaded files. (U44M11210)

  • August 15, 2013
  • 2 replies
  • 20981 views

Creative Cloud poped up and said there where updates available.  I clicked through telling it to go ahead and update all the apps that needed it.

For Bridge I got the error:

-------------------------------------------------------

There was a problem updating Bridge CC

for more information see the specific error below

-------------------------------------

Update Failed

Unable to extract the downloaded files. Press Retry to download again.

(U4411210)

------------------------------

(Link): Contact customer support.

-------------------------------

I click the link and it just took me here:

http://helpx.adobe.com/creative-cloud/topics/getting-started.html  ( general info page and no help whatsover_

So I opened a chat support window and after waiting for 15 minutes the chat support guy told me that he couldn't help me and I'm going to have to phone during business hours.

Creative Cloud costs $50 per month and Microsoft Office 365 costs $24 per month for their top plan which includes more product value than Creative Cloud (Office Premium Destop on 5 (not 2) machines, Office Web Apps on any machine, plus Exchange Online, SharePoint Online, Lync and Skydrive Pro plus a Public Facing website with your own domain.)

But in addition to more product for the money, Microsoft provides 24 hour phone support for Office 365.  All for $24/month.

How can Adobe expect to ask for $50 per month and not give 24 hour support?

    This topic has been closed for replies.
    Correct answer kglad

    that's M one el etc, not M one one etc.

    http://forums.adobe.com/thread/1095895

    2 replies

    Participant
    December 7, 2014

    to fix this (on a PC)

    1: open up the Creative Cloud control panel, and quit out.

    2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

    3: Delete (or rename) the directory named "1.0"

    4: restart Creative Cloud

    5: Got to the App manager and update

    dan333p
    Participant
    December 22, 2014

    what if you do not have appdata folder?

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    December 22, 2014

    Dan333p make sure that you are able to view hidden files and folders.  If you are not seeing the AppData folder that is the likely cause.

    kglad
    Community Expert
    Community Expert
    August 15, 2013

    that error is probably incorrectly copied.  attach a screenshot of the error message.

    Participant
    August 15, 2013

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 15, 2013

    that's M one el etc, not M one one etc.

    http://forums.adobe.com/thread/1095895