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B
Bob Scarborough
Participant
August 15, 2013
Answered

Update Failed. Unable to extract the downloaded files. (U44M11210)

  • August 15, 2013
  • 2 replies
  • 20971 views

Creative Cloud poped up and said there where updates available.  I clicked through telling it to go ahead and update all the apps that needed it.

For Bridge I got the error:

-------------------------------------------------------

There was a problem updating Bridge CC

for more information see the specific error below

-------------------------------------

Update Failed

Unable to extract the downloaded files. Press Retry to download again.

(U4411210)

------------------------------

(Link): Contact customer support.

-------------------------------

I click the link and it just took me here:

http://helpx.adobe.com/creative-cloud/topics/getting-started.html  ( general info page and no help whatsover_

So I opened a chat support window and after waiting for 15 minutes the chat support guy told me that he couldn't help me and I'm going to have to phone during business hours.

Creative Cloud costs $50 per month and Microsoft Office 365 costs $24 per month for their top plan which includes more product value than Creative Cloud (Office Premium Destop on 5 (not 2) machines, Office Web Apps on any machine, plus Exchange Online, SharePoint Online, Lync and Skydrive Pro plus a Public Facing website with your own domain.)

But in addition to more product for the money, Microsoft provides 24 hour phone support for Office 365.  All for $24/month.

How can Adobe expect to ask for $50 per month and not give 24 hour support?

      This topic has been closed for replies.
      Correct answer kglad

      that's M one el etc, not M one one etc.

      http://forums.adobe.com/thread/1095895

      2 replies

      C
      Chelfyn Baxter
      Participant
      December 7, 2014

      to fix this (on a PC)

      1: open up the Creative Cloud control panel, and quit out.

      2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

      3: Delete (or rename) the directory named "1.0"

      4: restart Creative Cloud

      5: Got to the App manager and update

        J
        jospouch
        Participant
        February 3, 2015

        How would one do this on a Mac?  Thanks!

        J
        JWhelan939
        Participant
        February 28, 2016

        C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater\1.0

        I deleted the 1.0 directory and then reran and it worked.  I followed the instructions exactly as above in another post (and reposted just below):

         

        4.  Re: Update Failed.  Unable to extract the downloaded files. (U44M11210)

          Chelfyn Baxter    Community Member

               Chelfyn Baxter     Dec 7, 2014 2:01 PM  (in response to Bob Scarborough)   

         

          

        to fix this (on a PC)

        1: open up the Creative Cloud control panel, and quit out.

        2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

        3: Delete (or rename) the directory named "1.0"

        4: restart Creative Cloud

        5: Got to the App manager and update


        I have the same issue on a windows10 box. Can't find an AAMUpdater folder or 1.0 directory.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 15, 2013

        that error is probably incorrectly copied.  attach a screenshot of the error message.

        B
        Bob ScarboroughAuthor
        Participant
        August 15, 2013

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        August 15, 2013

        that's M one el etc, not M one one etc.

        http://forums.adobe.com/thread/1095895

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