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I have CS 2 installed
From Abobe online store I purchased the DVD version upgrade to Web Premium CS5.5
the initialization repeatedly fails
Sugestions?
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Hi,
Are you getting any error message when initialization fails?
Also, does you computer meet the minimum requirements for Web Premium Cs5.5 which can be found here http://www.adobe.com/products/creativesuite/web/tech-specs.html
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The DVD runs forever over ten minutes with nothing coming up on screen then finally I get Initialization failed
Or at least I got that earlier
Now it has been running dark for over 20 minutes without any screen output
The machine has the
4GB ram
Available Virtual memory 5.59 GB
Intel Core 3 CPU 2GZ
It is a Vista system Svc Pack 2
C drive has 145 GB free
Ron James
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Have you treid to copy the content of the DVD to your harddrive and launch from there? Also check your CS2 install. I get the impression it is not properly installed and the upgrade is scanning forverer to detect it when it can't....
Mylenium
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When I try to look at the DVD via the explorer the reader treats the disk as though it is blank yet the second DVD in the set “Content and install Help” I can read.
I think the disk itself is bad…?
Ron James
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Agreed Ron it does sound like you have defective media if you are unable to copy the software to your hard drive.
For the best assistance, I recommend our chat support at http://adobe.ly/rSZYR5. Our chat representatives can provide a personalized experience to resolve the issues you describe.