upgrade not initializing

[rpjkw]

I have CS 2 installed

From Abobe online store I purchased the DVD version upgrade to Web Premium CS5.5

the initialization repeatedly fails

Sugestions?

[Gautham_K]

Hi,

Are you getting any error message when initialization fails?

Also, does you computer meet the minimum requirements for Web Premium Cs5.5 which can be found here http://www.adobe.com/products/creativesuite/web/tech-specs.html

[rpjkw]

The DVD runs forever over ten minutes with nothing coming up on screen then finally I get Initialization failed

Or at least I got that earlier

Now it has been running dark for over 20 minutes without any screen output

The machine has the

4GB ram

Available Virtual memory 5.59 GB

Intel Core 3 CPU 2GZ

It is a Vista system Svc Pack 2

C drive has 145 GB free

Ron James

[Mylenium]

Have you treid to copy the content of the DVD to your harddrive and launch from there? Also check your CS2 install. I get the impression it is not properly installed and the upgrade is scanning forverer to detect it when it can't....

Mylenium

[rpjkw]

When I try to look at the DVD via the explorer the reader treats the disk as though it is blank yet the second DVD in the set “Content and install Help” I can read.

I think the disk itself is bad…?

Ron James

[Jeff A Wright]

Agreed Ron it does sound like you have defective media if you are unable to copy the software to your hard drive. 

For the best assistance, I recommend our chat support at http://adobe.ly/rSZYR5.  Our chat representatives can provide a personalized experience to resolve the issues you describe.