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virus detected when trying to download photoshop

New Here ,
Apr 02, 2023 Apr 02, 2023

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upon trying to download adobe photoshop with the free trial it says virus detected and the download fails

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Community Expert ,
Apr 02, 2023 Apr 02, 2023

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Aug 26, 2024 Aug 26, 2024

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I just now wanted to update Photoshop 2024 and my virus scanner reported adobe's photoshop.exe as a Trojan!! It never did this during an update before. What happened?
https://www.f-secure.com/v-descs/trojan-downloader-w32-agent.shtml

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Community Expert ,
Aug 26, 2024 Aug 26, 2024

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your av made an error, if you used the cc desktop app to update.

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Adobe Employee ,
Aug 26, 2024 Aug 26, 2024

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Hi,

As suggested above, make sure you have used a correct link to download Photoshop.

The correct link are also shared above by @kglad.

Hope you are able to resolve the issue.

 

Thanks


^KS

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