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Participant
October 21, 2020
해결됨

Why can't I download my CC apps? My primary drive is full, but I set a custom install location.

  • October 21, 2020
  • 1 답변
  • 334 조회

I'm trying to dwonload photoshop +premiere pro onto my pc. My SSD is currently full, so I changed my PC settings to where all downloads will automatically go on my hard drive, which is completely empty. I've downloaded other things to my hard drive, so I know it woks, but whenever I attempt to download either app it tells me I have insufficient disk space. I set it to be where the creative cloud says it's downloading tothe hard drive too, yet I think it's downloading to the SSD still.

이 주제는 답변이 닫혔습니다.
최고의 답변: Jeffrey_A_Wright

Jacob, I am sorry, but the download and install process uses the drive/partition that contains the operating system.  Please free up additional space on the primary drive and try again.  

 

As a rule of thumb, you should always have at least twice as much free space, on the drive that contains the operating system, as the amount of RAM installed on the computer.  You may need to upgrade or repartition your storage devices if this is not possible.

1 답변

Jeffrey_A_Wright
Community Manager
Community Manager
October 21, 2020

Jacob, I am sorry, but the download and install process uses the drive/partition that contains the operating system.  Please free up additional space on the primary drive and try again.  

 

As a rule of thumb, you should always have at least twice as much free space, on the drive that contains the operating system, as the amount of RAM installed on the computer.  You may need to upgrade or repartition your storage devices if this is not possible.

Jacob5D94작성자
Participant
October 21, 2020

Ah, I see. Thanks Jeff! I'll go remove some stuff and download it onto the SSD.  

Jeffrey_A_Wright
Community Manager
Community Manager
October 21, 2020

You are welcome, Jacob!   Drive space management is something we all struggle with. Have a great rest of your Wednesday!