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Why does my Adobe Fuse download stuck at 41%?

New Here ,
Mar 02, 2016 Mar 02, 2016

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Hello,

I have a Windows-Pc

And my problem is that i start the Fuse download but it stucks at 41%

My Internet is ok too

Thanks for your help....

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correct answers 1 Correct answer

Adobe Employee , Mar 02, 2016 Mar 02, 2016

Please restart your machine and then empty the Temp folder - C:\Users\User Name\AppData\Local\Temp

After that turn off any security software and browser protection tools temporarily.

Now try the installation again, if it still doesn't download or gives you any error then please check the log files.

Scroll to the bottom of the log. Look in the - Summary - section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.

Note: Sectioned marked "Warning" are not

...

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Adobe Employee ,
Mar 02, 2016 Mar 02, 2016

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Hi Studioa21584133,

Please check and confirm that the system requirements are met for Fuse CC :  System requirements | Fuse

If the system requirements are matching then please refer to the below mentioned links:

Error downloading, installing, or updating Adobe Creative Cloud apps

Troubleshoot Adobe Creative Cloud download, install, and update issues

Troubleshoot Adobe Creative Cloud install issues with log files

Let us know if this helps.

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New Here ,
Mar 02, 2016 Mar 02, 2016

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Thanks for the answer,but it did not help my pc has the system requirements for fuse and the other links did not help

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Adobe Employee ,
Mar 02, 2016 Mar 02, 2016

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Please restart your machine and then empty the Temp folder - C:\Users\User Name\AppData\Local\Temp

After that turn off any security software and browser protection tools temporarily.

Now try the installation again, if it still doesn't download or gives you any error then please check the log files.

Scroll to the bottom of the log. Look in the - Summary - section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.

Note: Sectioned marked "Warning" are not indicative of a failure; you can ignore them.

Troubleshoot Adobe Creative Cloud install issues with log files

If you see any error's in the Log file, check for a resolution for that error in the below document:

Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creativ...

Let us know if this helps.

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Community Expert ,
Mar 02, 2016 Mar 02, 2016

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Clear your browser cache.

Try a diffeernt browser.

Firefox has had download issues with Adobe products sometimes.

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