Why is Creative Cloud dashboard showing installed programmes as not installed?

[karienvdw]

I have CC 2015 subscription, all the usual graphic design programmes installed, everything been working great for more than a year – and now out of the blue none of them are showing as installed in the CC dashboard. Why is this happening? How do I fix it??  Please do not tell me I have to uninstall and reinstall everything

[Sheena Kaul]

Hi Karien,

Please refer tot he help document below:

Apps panel doesn't show installed Creative Cloud apps

Regards,

Sheena

[karienvdw]

Did it and it doesn't work. Also did uninstall of CC (had tp do cleanup) and reinstall – to no avail. Is Adobe going to reimburse me for the hours spent on trying to fix their broken product? I just want to work!

[arij2010 · Accepted solution]

Hi Karien,

Sometimes it's simply due to install language .for example ,if you install the soft in English and you change the language in CC desktop prefs to french ,it will show as not installed .

Verify that the language selected on CC desktop prefs is the same as the install language :

Regards ,

[karienvdw]

Thank you, that solved it!

[Pattie-F]

moving to Creative Cloud Download & Install forum