why is it so hard to get a subscription ...??

[yudhatama31]

There was a problem processing your order, please contact our Customer Service team for assistance.Indonesia: 001 803 447 361Malaysia: 1 300 80 0027Philippines: 180014410440Thailand: 001 800 441 8813Other: +65 66221459

i tried to upgrade from single apps after effects, to all apps subscription

the single apps already cancel by agent (by chat) but when i tried to buy a new subscription this message keep popping at the end of confirmation

tried to call the number above, but it a dead phone number cannot contact any longer.

tried to chat couples agent, they can't provide solution. only call this, call that...

very frustrated...

i wish i keep that single apps subscription before buy the new one

any solution here..?

[Abambo · Accepted solution]

DId you try to contact Adobe via chat? That's what I found to be the easiest.

Contact Customer Care

then:

then:

then:

(or Phone, but I've never used that. I love getting the transcript of my interaction!)

[yudhatama31]

already tried to chats with couples agent, they can't provide solution. only call this, call that...

[Abambo]

Then use the phone option...

I've asked Adobe staff to look into your case. If you get contacted, make sure the contact bears the STAFF badge and an Adobe logo after his or her Adobe id.

[Rajashree Bhattacharya]

Hi Yudhtama,

I have sent a personal message, please check.

Thanks

rajashree