Why is the Adobe Creative Cloud Connection speed so SLOW?

Forum|Forum|12 years ago
September 13, 2013
46 replies
51082 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

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blata

Participant

I am downloading illustrator cc and it has been 9 hours but only 30% done..

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Benny T

Participant

You can understand my total reluctance to download the CC 2014 updates and just feel like sitting on the CC package as is. Luckily this month I have changed to unlimited internet so I dont have to watch my download limits.

This is still totally frustrating and unaddressed by Adobe!

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Tomanizer1

Participant

The download times are still a disaster. It is totally unclear why the Creative Cloud is so slow. It's almost unusable. A good idea in theory, but they must be doing something wrong.

ngelkins

Participant

Second all opinions here. This is unacceptable. Especially since this thread has been around for nearly a year and after ample time to fix this issue, I don't even see a single response from Adobe. I do see responses from Adobe in other similar threads (where the posters have most likely not had more extensive IT experience and aren't as able to state the reasons why this is obviously problem on Adobe's side) basically Adobe's response here is to blame the user and the user's equipment for the slow download speeds, and tell them to keep trying. This product wasn't created (and sold at a considerable price!!) so only highly experienced IT professionals with super fast networks could use it. Download speeds should at very least be commensurate with other similar services and it is clear they are not.

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ijm

Participant

Same here. Ultra slow download speed only explainable from Adobe wanting me to enjoy a day off, going to the beach, or both, while I download... one app.

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The Guv

Known Participant

An article with router/firewall settings would be great - or perhaps get some dedicated download servers?

Romsinha-9KMEUt

Adobe Employee

Please refer the article for download issues: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.

Regards,

Romit Sinha

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rockstr

Participant

With all due respect, the answers and links do not address, nor fix, a problem that has long existed with the distribution of adobe apps using the creative cloud desktop app: it is abysmally slow. Period. It downloads at speeds far less than ANY other downloads from any other servers, web-based or otherwise. This is widely documented and a complete frustration to users of Adobe products. How slow? <5% of the throughput of my other downloads. This slowness occurs day or night, regardless of computer or laptop used, Windows or Mac. It is not a slowdown in my wireless network nor in my ISP's servers. If so, the slowdown would be seen when downloading other apps from other vendors' servers.

I have looked at the link with suggested download times, and the suggested times are far faster than what I have ever achieved from the creative cloud desktop app, and I have been using CC apps from their very earliest days. The other links that contain troubleshooting for downloads primarily deal with failure to download, not slowness. It is clearly a problem with either the desktop app, your servers, or both, and how they interact with most users' setups. And no, it's not a firewall problem, as I have tried with all firewalls (including the router's) turned off. Sorry to vent here, but the replies I have consistently seen from Adobe all seem to imply that everything is working fine from the Adobe end, and that it must be a problem at the user or user's ISP end. Give us a little credit. When the ONLY app that has this incredibly slow download throughput is Adobe's, we don't have to be IT professionals (and yes, I am one) to figure out where the problem lies.