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AriSt100
AriSt100
Participant
September 13, 2013
Question

Why is the Adobe Creative Cloud Connection speed so SLOW?

  • September 13, 2013
  • 46 replies
  • 51082 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

    46 replies

    Show previous replies
    B
    blata
    Participant
    September 11, 2014

    I am downloading illustrator cc and it has been 9 hours but only 30% done..

      B
      Benny T
      Participant
      September 11, 2014

      You can understand my total reluctance to download the CC 2014 updates and just feel like sitting on the CC package as is. Luckily this month I have changed to unlimited internet so I dont have to watch my download limits.

      This is still totally frustrating and unaddressed by Adobe!

        T
        Tomanizer1
        Participant
        August 4, 2014

        The download times are still a disaster. It is totally unclear why the Creative Cloud is so slow. It's almost unusable. A good idea in theory, but they must be doing something wrong.

          ngelkins
          ngelkins
          Participant
          August 1, 2014

          Second all opinions here.  This is unacceptable.  Especially since this thread has been around for nearly a year and after ample time to fix this issue, I don't even see a single response from Adobe.  I do see responses from Adobe in other similar threads (where the posters have most likely not had more extensive IT experience and aren't as able to state the reasons why this is obviously problem on Adobe's side) basically Adobe's response here is to blame the user and the user's equipment for the slow download speeds, and tell them to keep trying.  This product wasn't created (and sold at a considerable price!!) so only highly experienced IT professionals with super fast networks could use it. Download speeds should at very least be commensurate with other similar services and it is clear they are not.

            I
            ijm
            Participant
            May 31, 2014

            Same here. Ultra slow download speed only explainable from Adobe wanting me to enjoy a day off, going to the beach, or both, while I download... one app.

              T
              The Guv
              Known Participant
              December 14, 2013

              An article with router/firewall settings would be great - or perhaps get some dedicated download servers?

                Romsinha-9KMEUt
                Adobe Employee
                Romsinha-9KMEUt
                Adobe Employee
                December 15, 2013

                Please refer the article for download issues: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.

                Regards,

                Romit Sinha

                T
                The Guv
                Known Participant
                December 18, 2013

                If the router is preventing access, see your router documentation and set up port forwarding from the computer.

                Well, it kind of helps Romit, but what ports are used by Adobe?


                Is it this info from the corporate section?

                • ccmdl.adobe.com:80
                • swupmf.adobe.com:80
                • swupdl.adobe.com:80
                Romsinha-9KMEUt
                Adobe Employee
                Romsinha-9KMEUt
                Adobe Employee
                September 13, 2013

                Hi AriSt100,

                The connection type and network traffic, affect download speed. Please find the kb: http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html#main_Estimated_download_times for more information.

                Regards,

                Romit Sinha

                B
                Benny T
                Participant
                June 4, 2015

                This is stock standard response from any support person.  Adobe's infrastructure must be some of the worst in terms of design and load-sharing.  I have never had a 'fast' (or for that fact, 'reasonable' download ) from Adobe in the 3 years I have owned it.  Also being in Australia we sometimes download at around 11pm at night (and all through the night as is required to get your downloads finished) when other parts of the world are offline. 

                In the whole scheme of things, Adobe needs to look at 2 things (1) we PAY for this service (2) the delivery is NOT good enough.  You make millions of $$ from subscribers all around the world and EVERYONE is complaining about download times, it is a COMMON THEME.  You should take this on board, increase the number of software servers and your infrastructure designs to make the experience better for your customer base so we have more customer satisfaction and enjoy our Adobe 'experience'. 

                Don't treat us like people who know nothing about the back end as many users like myself are IT staff themselves and understand this stuff.  Yes you may have a large demand on your system but hey, you are getting paid by us and you should use some of that money to improve the delivery of your product, because if this was my work and the performance was this bad, by now I would be looking for work.


                Please do something about it like thousands of people have been asking you to do.

                Ben Tomlins

                  G
                  garybmusic
                  Participant
                  June 16, 2015

                  Terrible ADOBE.

                  How many years? ... How many complaints and you do NOTHING.

                  Terrible update speeds. It could take a week ... but as you don't give any indication about file size and time remaining ...

                  Did I say you suck ADOBE?

                  Well you do.


                  Hey Geoff777

                  I feel for you man. I had the same problem. Sorted it with adding a TCP firewall rule for port 80. If you're on Windows 7/8, easy instructions here: Open TCP Port 80 in Windows Firewall [McNeel Wiki]

                  Couldn't even get CC updater to show anything but after opening the port it just flew and download speeds went back to normal.

                  Hope it helps!

                  Best

                  GarybMusic

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