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why is this happening?

New Here ,
Oct 07, 2022 Oct 07, 2022

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Creative Cloud Desktop 07_10_2022 12_14_56 PM.png

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correct answers 1 Correct answer

Community Expert , Oct 07, 2022 Oct 07, 2022

Error 306 indicates that you don't have the recent version of your Creative Cloud Desktop Client installed.

Please update the client first and then try again.

How to download the Creative Cloud desktop app (adobe.com)

 

If this doesn't help try to resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Error 306 indicates that you don't have the recent version of your Creative Cloud Desktop Client installed.

Please update the client first and then try again.

How to download the Creative Cloud desktop app (adobe.com)

 

If this doesn't help try to resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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if updating your cc app fails and resetting the cc app fails to allow a photoshop update with another 306 error, when you get to the reinstall stage, use the "alternative download links" at the bottom of install page in @Axel Matt's message.

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