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why is this happening?

New Here ,
Oct 07, 2022 Oct 07, 2022

Creative Cloud Desktop 07_10_2022 12_14_56 PM.png

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Oct 07, 2022 Oct 07, 2022

Error 306 indicates that you don't have the recent version of your Creative Cloud Desktop Client installed.

Please update the client first and then try again.

How to download the Creative Cloud desktop app (adobe.com)

 

If this doesn't help try to resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

Error 306 indicates that you don't have the recent version of your Creative Cloud Desktop Client installed.

Please update the client first and then try again.

How to download the Creative Cloud desktop app (adobe.com)

 

If this doesn't help try to resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3
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Community Expert ,
Oct 07, 2022 Oct 07, 2022
LATEST

if updating your cc app fails and resetting the cc app fails to allow a photoshop update with another 306 error, when you get to the reinstall stage, use the "alternative download links" at the bottom of install page in @AxelMatt's message.

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