cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0
Upvote

why isn't my trial not working? keeps saying buy now

sandyl45683517
New Here ,
Jul 30, 2015 Jul 30, 2015

Copy link to clipboard

Copied

I've just bought a new computer that had some old programs on it and I'm trying to put photoshop on my Mac and it keeps saying buy now. How can I get rid of this and get my 30day trial?

Views

200

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

jbm007 Community Expert
Community Expert , Jul 30, 2015 Jul 30, 2015

There may have been a trial version on the machine.

Run the app cleaner and try again.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Votes

Translate

Translate
replies 1 Reply 1
latest latest Jump to latest reply
jbm007 Community Expert
Community Expert ,
Jul 30, 2015 Jul 30, 2015

Copy link to clipboard

Copied

LATEST

There may have been a trial version on the machine.

Run the app cleaner and try again.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Creative Cloud Desktop application
What is Creative Cloud?
Download Adobe Creative Cloud apps
Enable/Disable auto-update CC apps
Uninstall Creative Cloud app
Manage Your Plan
Common Questions / FAQ
Troubleshooting
Getting error while downloading/installing/updating?
CC still shows trial after purchase?
Unable to reach Adobe Servers?
Difficulties signing in
Install appears stuck or frozen?
Creative Cloud sync related questions
Creative Cloud Resources
Creative Cloud System Requirements
Creative Cloud User Guide
Adobe Help Center
Creative Cloud Web
Services Status Page
Collaboration through CC apps
Copyright © 2024 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices