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Windows 1903 May Update

Forum|Forum|6 years ago
May 22, 2019
15 replies
16193 views

Hi. It seems that Creative Cloud is causing problems with the Windows 1903 update. The taskbar and search are frozen, when the Creative Cloud app is running, on two out of three computers that I updated. When I force close Creative Cloud, windows eventually restores to full functionality. Has anyone else experienced such behavior? Has anyone seen official acknowledgment of this issue?

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Correct answer Nancy OShea

Nancy, fair enough. Yes, we are running CC version 4.8.1.435. We have successfully reproduced the problem on 4 different machines before rolling them back -- ranging from laptops to full workstations (AMD/Intel, Nvidia/iGPU). I'd be curious to see if more reports pop up as people slowly upgrade their systems.

We've also tried creating new users on a few of these machines, and the problem still occurred. (something that has been helpful in previous upgrades)

cbialk wrote
I'd be curious to see if more reports pop up as people slowly upgrade their systems.

Yeah, me too. I invite you to file your bug report at the official link below where the product engineers will see it. And thanks for doing a thorough test.

Feature Request/Bug Report Form

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nicholasterry

Participant

Does everyone use a Mac with Creative Cloud? How is this still a thing? Why are there not more reports on it?

PKHarmon

Participating Frequently

I had this problem for about 3 months. My laptop went from booting up in about 2 minutes to taking about 20 minutes to boot up. Tons of wasted hours.

However, today's substantial Creative Cloud update appears to have solved that problem while also improving some other things too. It took a long time to get this update, but I sure am thankful it's finally here.

zephnath_alpha

Participant

The recent update caused this issue on multiple machines in our organization

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nicholasterry

Participant

I filed a bug report a couple of weeks ago and haven't heard anything about it being fixed. Is this in progress or what? Is there a way to keep tabs on the bug report you filed?

Nancy OShea

Community Expert

nicholasterry wrote
Is there a way to keep tabs on the bug report you filed?

NO. Not unless you filed it through a dedicated product UserVoice.

As an example, this UserVoice is for Dreamweaver bugs. And you can see the activity this bug has received so far.

Applying format source formatting in php files doesn't work – Adobe Dreamweaver: Feature Ideas

Many products have a dedicated UserVoice system but some don't.

Nancy O'Shea— Product User & Community Expert

leonardogalliez

Participant

Hello, this week i did a fresh install of Windows 10 on my new SSD, and I've experienced the same issues. Start menu and search bar freezes for a period of time. I have to wait from 3 to 5 minutes until it works. It took me a week to find out it was the Criative Cloud app that was causing the problem. I have too many fonts synced, im gonna try to reduce them. But no answer from Adobe so far?

Nancy OShea

Community Expert

leonardogalliez wrote
But no answer from Adobe so far?

Look folks, this is NOT Adobe technical support. This is a user-to-user forum with some occasional staff participation. But most experts here are volunteers & fellow product users just like you. So if you really want to get Adobe's ear, use the official bug reporting form.

Feature Reque st/Bug Report Form

For all other issues, please Contact Customer Care. Log-in and click the chat bot icon. Type AGENT followed by Enter key.

Nancy O'Shea— Product User & Community Expert

christianh85488988

Participating Frequently

We all know that.. Read all the answers before u type... [personal remarks removed by moderator.]

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felipexa

Participating Frequently

For more than 2 months the initial problem has been reported and so far uncorrected.

Even reporting the bug, won't Adobe's engineering solve it? We are paying for defective software.

I

impact-digital

Participant

Experiencing the same issue after updating to 1903.

If you kill Adobe 'Core Sync (32 bit)' process it will unfreeze your start menu/search/taskbar and other unresponsiveness. As soon as 'Core Sync' process auto-starts again (about 30 seconds) everything freezes back up.

And, within the CC Desktop Client the Fonts tab says "syncing".

After 4-6 minutes it will complete the font sync and start menu/search/taskbar operates normally. I have 88 fonts active. I went through and deactivated about 35 and didn't seem to help.

I also tested this on a fresh Windows 10 install with 1903 and same issues.

I can live with a 4-6 minute wait for now on boot. Or, if I become frustrated I'll roll back the update if there is not a timely update/fix.

Reported to Adobe Bug Report.

Cortex7

Participating Frequently

The temporary fix people have started agreeing on is to disable font services. This immediately fixes the freezing problem, but does cause occasional lg in Chrome (and probably some others), due to the font database being disabled and deleted. Well worth in my opinion though.

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rmintzes

Participating Frequently

This has been happening to me since I installed the 1903 update on my Surface Pro 4, and it was a clean install. Granted, I have a lot of typefaces synced on Adobe Fonts (I mean hello unlimited lol), but this isn't happen in the previous major build of Windows, so I'd say both Adobe and Microsoft need to work together on fixing this pronto, because it been like this for nearly 2 months now...

anthonys64278601

Participant

The problem is definitely caused by synced Adobe Fonts. Every time the PC restarts, Windows re-caches these fonts. If you open Task Manager immediately after restarting your PC (Ctrl-Shift-Esc) and view the details, you'll see a large amount of CPU usage. If you click the CPU column to arrange from most to least usage, you'll see that the Windows Font Cache Service is grinding away.

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Anonymous

Hi! You're not the only. I'm facing the same issue since updating to Windows 10 1903. At first I thought it may be a faulty driver. I even went to the great lengths of resetting the entire PC, and reinstalling all my programs, including Adobe Software, which as we all know is a tedious process if we have not migrated our preferences. It surprised me this morning to find out that CC running at startup was the thing causing the issue.

Hope Adobe releases a fix soon.

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yaniv.mx

Participant

I have the same issue