Windows 1903 May Update

[cbialk]

Hi. It seems that Creative Cloud is causing problems with the Windows 1903 update. The taskbar and search are frozen, when the Creative Cloud app is running, on two out of three computers that I updated. When I force close Creative Cloud, windows eventually restores to full functionality. Has anyone else experienced such behavior? Has anyone seen official acknowledgment of this issue?

[christianh85488988]

Everything is checked Still no solutions.. Everything is re-installed etc. And Windows don´t respond to my messages anymore.. They dont know what to do, so now the let me hang ..

[Nancy OShea]

Re-install Windows 10.  Good luck!

[christianh85488988]

That STILL doesnt help The version was already in the system . Startet the windows up 4 moths ago.. And all of the sudden, an extra update killed photo programs that isnt windows own..

[cbialk]

Ok. I narrowed this down to Typekit/Adobe font syncing. I was syncing a lot of fonts. Once I disabled all fonts from syncing, the issues went away. There seems to be a direct relationship to how long Windows will freeze after the Creative Cloud app loads, to the number of fonts synced from Adobe. Again, I think there might be something here related to Window's new search and file indexing; now specifically regarding Adobe fonts synced from online.

[Averdahl]

Ok. I narrowed this down to Typekit/Adobe font syncing.

Good catch there!

I have only ten fonts synced, but i did notice that it took a while for them to sync. Normally it´s fast. I just assumed that the servers was slow.

[cbialk]

There is a Windows 1903 KB4497935 patch out with the following fix. I'm curious if it helps with the slow font loading issue that creates Windows freezes in 1903. Not sure if this is relevant, but could be if related to CC's connection to the server from which Adobe is feeding fonts.

Addresses an issue that causes a delay when loading many unsigned Domain Name System (DNS) zones related to the Domain Name System Security Extensions (DNSSEC) feature.

https://support.microsoft.com/en-us/help/4497935/windows-10-update-kb4497935

[PKHarmon]

I have the same question about this KB4497935 patch. Has anyone tried it yet?

It's taking over 10 minutes for my PC to become usable after a reboot. But if I Disable Adobe Fonts in Creative Cloud preferences, my PC boots up as quickly as it ever did. Otherwise, I might as well open the Fonts Panel in the Creative Cloud app and wait until the fonts have loaded because I won't be able to use my PC until they do. Once they load, my PC is good to go until the next reboot.

[ericg16338897]

I have updated to the Win 10 Pro Version 1903 OS Build 18362.207 and I am still having problems with this as well. As others have mentioned on this forum, I did a complete wipe of my computer and reinstall of windows 10 (twice actually) trying to figure out this problem before I figured out it's my Adobe CC installation that initiates the problem. Takes about 5 minutes to get through the initial lockup after a reboot but then it's okay. I am not okay with making my new computer take 5 minutes to boot up though. Any new information to fix this issue?

[Adam_IMAGO]

As Nancy OShea said, there is no point in posting here that you are also having the problem as "Comments posted in these user-to-user forums are not seen by engineers."

So if we want action, we need to file an official bug report. The more reports they get (hopefully) the more they'll care.

Here is the link to the form: Feature Request/Bug Report Form

On the first screen, I choose "Creative Cloud" which then took me here:

Creative Cloud Wishform (not product specific)

After filling out the basic information, I choose "Bug Report" and put the following:

Product Arena

Creative Cloud Desktop App

Operating System

Window

Product Statement

Application Start Locks Up Operating System

Steps to Reproduce the Problem

1. Install Windows 10 Version 1903

2. Launch the Creative Cloud desktop application (usually occurs automatically after system boot).

3. As application loads, the system begins to lock up. Any open applications begin to crash, the start button will cease to function, eventually, the only way to gain control of the system is to hard reboot.

Please see this community forum thread for details and affected users https://forums.adobe.com/message/11149712

Can we contact you regarding this feedback?

Yes

[jamieb97132617]

I have the same issue. I thought it was an issue with my install so I did a fresh install of Windows 10 and the problem started as soon as I installed the CC Desktop app. The only way I've been able to resolve the issue is by disabling the CC app in Taskbar > Startup, but every time I launch the CC app manually it freezes again. I've got a fair number of fonts synced but it never used to happen on older builds of Windows 10.

[cbialk]

Yep, still having the issue with fonts loading and freezing windows on 1903. My work around for now is to simply minimize the Adobe fonts used in projects. A bit of a bummer.

[AloeDesign]

+1 I also have this issue with 1903 and adobe fonts. I will just wait through the 5 minute startup freeze for now and hope somebody fixes it soon.

[yaniv.mx]

I have the same issue

[Guest]

Hi! You're not the only. I'm facing the same issue since updating to Windows 10 1903. At first I thought it may be a faulty driver. I even went to the great lengths of resetting the entire PC, and reinstalling all my programs, including Adobe Software, which as we all know is a tedious process if we have not migrated our preferences. It surprised me this morning to find out that CC running at startup was the thing causing the issue.

Hope Adobe releases a fix soon.

[anthonys64278601]

The problem is definitely caused by synced Adobe Fonts. Every time the PC restarts, Windows re-caches these fonts. If you open Task Manager immediately after restarting your PC (Ctrl-Shift-Esc) and view the details, you'll see a large amount of CPU usage. If you click the CPU column to arrange from most to least usage, you'll see that the Windows Font Cache Service is grinding away.

[rmintzes]

This has been happening to me since I installed the 1903 update on my Surface Pro 4, and it was a clean install.  Granted, I have a lot of typefaces synced on Adobe Fonts (I mean hello unlimited lol), but this isn't happen in the previous major build of Windows, so I'd say both Adobe and Microsoft need to work together on fixing this pronto, because it been like this for nearly 2 months now...

[impact-digital]

Experiencing the same issue after updating to 1903.  

If you kill Adobe 'Core Sync (32 bit)' process it will unfreeze your start menu/search/taskbar and other unresponsiveness.  As soon as 'Core Sync' process auto-starts again (about 30 seconds) everything freezes back up.

And, within the CC Desktop Client the Fonts tab says "syncing".

After 4-6 minutes it will complete the font sync and start menu/search/taskbar operates normally.  I have 88 fonts active.  I went through and deactivated about 35 and didn't seem to help. 

I also tested this on a fresh Windows 10 install with 1903 and same issues.

I can live with a 4-6 minute wait for now on boot.  Or, if I become frustrated I'll roll back the update if there is not a timely update/fix.

Reported to Adobe Bug Report.

[Cortex7]

The temporary fix people have started agreeing on is to disable font services. This immediately fixes the freezing problem, but does cause occasional lg in Chrome (and probably some others), due to the font database being disabled and deleted. Well worth in my opinion though.

[Averdahl]

If you kill Adobe 'Core Sync (32 bit)' process it will unfreeze your start menu/search/taskbar and other unresponsiveness.  As soon as 'Core Sync' process auto-starts again (about 30 seconds) everything freezes back up.

Aha, that´s how i get my Windows Start menu to work if i have Photoshop open!

Before i killed Core Sync i could not even open the start menu when working in Photoshop. When i killed it the start menu popped up directly when i hit the Win-key. It worked until i closed Photoshop and launched it again since the process auto-starts. Do you have a link to the bug report you filed?

[felipexa]

For more than 2 months the initial problem has been reported and so far uncorrected.

Even reporting the bug, won't Adobe's engineering solve it? We are paying for defective software.

[leonardogalliez]

Hello, this week i did a fresh install of Windows 10 on my new SSD, and I've experienced the same issues. Start menu and search bar freezes for a period of time. I have to wait from 3 to 5 minutes until it works. It took me a week to find out it was the Criative Cloud app that was causing the problem. I have too many fonts synced, im gonna try to reduce them. But no answer from Adobe so far?

[Nancy OShea]

leonardogalliez  wrote

But no answer from Adobe so far?

Look folks, this is NOT Adobe technical support.  This is a user-to-user forum with some occasional staff participation.  But most experts here are volunteers & fellow product users just like you.  So if you really want to get Adobe's ear, use the official bug reporting form. 

Feature Request/Bug Report Form

For all other issues, please Contact Customer Care​.  Log-in and click the chat bot icon.  Type AGENT followed by Enter key.

[christianh85488988]

We all know that.. Read all the answers before u type...  [personal remarks removed by moderator.]

[Abambo]

First the answer wasn't directed to you.

Second Nancy's answer was specific to a sentence of the post it referred to.

And third: Not all know that!

[christianh85488988]

Well, i just got... pissed .. sorry