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'You have been signed out' CC will not let me sign in or even uninstall apps

New Here ,
Feb 16, 2021 Feb 16, 2021

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Hello, right now on my main computer adobe creative cloud will either be constantly loading or it will say 'you have been signed out' with an option to sign in. However, pressing the sign in button just brings me back to the exact same page - it doesn't even let me enter my username or password.

 

Also, I have looked at this page: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

and none of those solutions workBecause the Creative Cloud desktop iteself handles the installing/uninstalling of apps, and said apps need to be uninstalled before CC can be uninstalled.

There is also no obm file in my Adobe appdata folder, like this thread ( Solved: "You've been signed out" error every time I try to... - Adobe Support Community - 5570906) suggested.

 

The one thing I can do is stop all adobe related processes using task manager. What can I do to uninstall the CC apps and get a fresh start or sign in?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Feb 17, 2021 Feb 17, 2021

no.  here's my oobe folder:

 

kglad_0-1613597436743.png

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

...

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Community Expert ,
Feb 17, 2021 Feb 17, 2021

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your cached adobe credentials are stored in the OOBE folder which is hidden by default.  ie, you need to unhide your hidden folders/files.

 

Mac OS:

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

 

* https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

** https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%2....

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New Here ,
Feb 17, 2021 Feb 17, 2021

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I tried doing what was on the windows link you gave me but my files are not hidden. In the OOBE folder there is only _LicenseAgreement.xml and dlcanalytics.db. Do either of those have something to do with this?

 

Also I forgot to upload a screenshot of what my CC looks like so I attached thatScreenshot (166).png

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Community Expert ,
Feb 17, 2021 Feb 17, 2021

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no.  here's my oobe folder:

 

kglad_0-1613597436743.png

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Feb 23, 2024 Feb 23, 2024

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There is no, "OOBE," folder in my Adobe folder.

 

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New Here ,
Jul 28, 2021 Jul 28, 2021

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if you just delete the adobe creative cloud folder then launch a program like primere pro that uses the creative cloud it will let you sign in and automatically reinstall creative cloud for you, ran into this problem maybe ten minutes ago and this solution fixed it right away. 

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New Here ,
Feb 23, 2024 Feb 23, 2024

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This didn't work with me.  I deleted the folder and opened Photoshop and it tells me that it can't verify me.Screenshot 2024-02-23 at 2.29.58 PM.png

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Having the exact same problem. Really starting to hate adobe. I'm trying to uninstall these apps and it wont even let me do that because I can't sign in. 

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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New Here ,
Feb 23, 2024 Feb 23, 2024

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This says to uninstall the CS, but you can't do that because it syas that it needs that program to run other programs.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Wow, I can't even uninstall the other Adobe apps, because I need to be signed in to do so.  And Can't uninstall the Creative suite because it won't uninstall without the other apps being uninstalled.
What the heck is going on?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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@JCammon 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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Hello, 

I'm having the same problem. I've just got a new Mac using Sonoma. I tranferred all my applications to it, then got a message saying Creative Cloud wouldn't work and I needed to migrate, but nothing happened when I clicked 'migrate'.

 

Tried to download Photoshop, then when that didn't work, Creative Cloud for Desktop. I've also tried most of the things suggested on this page, but nothing works. Some of the suggestions I can't follow because it won't let me log in to Creative Cloud. I'm just getting the screen shown in the author's screenshot. 

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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@AnnCha11 

 

what do you mean by, "i transferred..."?

 

did you use a migration tool?

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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Thanks for the reply. Yes, I used Migration Assistant.app

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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@AnnCha11 

 

migration with adobe is problematic and almost guaranteed to fail.  the easiest fix is to:

 

1. reset the new computer to a time before the migration

2. uninstall and clean* all adobe products from the older computer

3. migrate the adobe-free computer to the new computer

4. properly install adobe cc on the new computer**.

 

 

*

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

-------------------------------------------------------------------------------------------

 

**
install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials
----------------------------------------------------------------------------------------------

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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Thanks very much. I'll remember that if I have to do it again.

 

I contacted support and they managed to fix it using their remote desktop software. 

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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good to hear.  what did they do?

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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I can't remember all the steps, but it involved doing force quit on the Adobe and Creative Cloud processes in Activity Monitor, deleting some of the files in Library > Application Support > Adobe (unfortunately I can't remember which, some in folders starting with Adobe and SL, I think), using the AdobeCreativeCloudCleanerTool, downloading a version of CC that was for Macs with M chips. He installed something called ACCCx6_1_0_587.dmg. Sorry I can't give more definite info....

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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ok @AnnCha11 

 

thank you for that. it is helpful.

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