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S
Santiago5CD0
Participant
February 17, 2021
Answered

'You have been signed out' CC will not let me sign in or even uninstall apps

  • February 17, 2021
  • 5 replies
  • 24614 views

Hello, right now on my main computer adobe creative cloud will either be constantly loading or it will say 'you have been signed out' with an option to sign in. However, pressing the sign in button just brings me back to the exact same page - it doesn't even let me enter my username or password.

 

Also, I have looked at this page: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

and none of those solutions work. Because the Creative Cloud desktop iteself handles the installing/uninstalling of apps, and said apps need to be uninstalled before CC can be uninstalled.

There is also no obm file in my Adobe appdata folder, like this thread ( Solved: "You've been signed out" error every time I try to... - Adobe Support Community - 5570906) suggested.

 

The one thing I can do is stop all adobe related processes using task manager. What can I do to uninstall the CC apps and get a fresh start or sign in?

    Correct answer kglad

    no.  here's my oobe folder:

     

     

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

    5 replies

    L
    lola_2296
    Participant
    February 27, 2025

    This is no help. I paid my money and I can't even use this.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 27, 2025

    @lola_2296 

     

    are you seeing the sign-in sign-out loop?

    A
    AnnCha11
    Participating Frequently
    February 28, 2024

    Hello, 

    I'm having the same problem. I've just got a new Mac using Sonoma. I tranferred all my applications to it, then got a message saying Creative Cloud wouldn't work and I needed to migrate, but nothing happened when I clicked 'migrate'.

     

    Tried to download Photoshop, then when that didn't work, Creative Cloud for Desktop. I've also tried most of the things suggested on this page, but nothing works. Some of the suggestions I can't follow because it won't let me log in to Creative Cloud. I'm just getting the screen shown in the author's screenshot. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2024

    @AnnCha11 

     

    what do you mean by, "i transferred..."?

     

    did you use a migration tool?

    A
    AnnCha11
    Participating Frequently
    February 28, 2024

    Thanks for the reply. Yes, I used Migration Assistant.app

    L
    lukee81957766
    Participant
    December 29, 2022

    Having the exact same problem. Really starting to hate adobe. I'm trying to uninstall these apps and it wont even let me do that because I can't sign in. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 29, 2022

    @lukee81957766 

     

    start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

      J
      JCammon
      Participant
      February 23, 2024

      This says to uninstall the CS, but you can't do that because it syas that it needs that program to run other programs.

      D
      defaultwm9pdqi118ch
      Participant
      July 28, 2021

      if you just delete the adobe creative cloud folder then launch a program like primere pro that uses the creative cloud it will let you sign in and automatically reinstall creative cloud for you, ran into this problem maybe ten minutes ago and this solution fixed it right away. 

      J
      JCammon
      Participant
      February 23, 2024

      This didn't work with me.  I deleted the folder and opened Photoshop and it tells me that it can't verify me.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 17, 2021

      your cached adobe credentials are stored in the OOBE folder which is hidden by default.  ie, you need to unhide your hidden folders/files.

       

      Mac OS:

      \User\<user name>\Library\Application Support\Adobe\OOBE folder.

      To access the hidden user Library folder see*

       

      Windows:

      \Users\<user name>\AppData\Local\Adobe\OOBE folder.

      To view the hidden AppData folder, see **

       

       

      * https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       

      ** https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

        S
        Santiago5CD0Author
        Participant
        February 17, 2021

        I tried doing what was on the windows link you gave me but my files are not hidden. In the OOBE folder there is only _LicenseAgreement.xml and dlcanalytics.db. Do either of those have something to do with this?

         

        Also I forgot to upload a screenshot of what my CC looks like so I attached that

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        February 17, 2021

        no.  here's my oobe folder:

         

         

        first, reset the cc app:

        to reset the cc desktop app, make sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R

        if that fails, try to repair
        https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

        if that fails go ahead and uninstall/reinstall per the above link

        if that fails, do a clean cc install following each applicable step:

        uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
        then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
        check for, and if available, update your os
        restart your computer (don't skip this)
        reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
        if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
        use the desktop app to install your cc programs/trials

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